Solutions Product Manager

Salesforce • Chicago, IL

18h • Remote

About The Position

Salesforce is seeking a Solutions Product Manager to design, implement, and optimize automated business process solutions, known as "Blueprints," using the platform's existing capabilities. This is a hands-on, execution-focused role where you will collaborate with customer-facing teams and AI agents to transform manual processes into automated workflows. Unlike traditional Product Managers focused on feature development, this role emphasizes blueprint creation, process improvement, and identifying automation opportunities, while also providing structured feedback to the Product team.

Requirements

• 5+ years of experience in Financial Services (e.g., Banking, Insurance, Asset Management, Lending, or FinTech)
• Familiarity with financial operations, compliance, or risk-related processes (e.g., onboarding, audits, claims, or payments)
• Experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting
• Strong understanding of business workflow mapping, process modeling, and process improvement methodologies
• Proven experience translating business requirements into structured automated workflows or solutions
• Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms
• Excellent communication and collaboration skills across both technical and non-technical audiences
• Analytical mindset with ability to measure solution impact through data

Nice To Haves

• Experience in SaaS, AI automation, contact center operations, or customer experience technology
• Experience with prompt design or agent-based automation solutions
• Familiarity with feature prioritization and product feedback processes
• Understanding of regulatory or compliance frameworks (e.g., SOX, KYC/AML, audits, or third-party risk)

Responsibilities

• Partner with customer-facing team leaders to map and analyze customer requirements for new solutions
• Identify operational inefficiencies, manual processes, and automation opportunities for each solution
• Build solution blueprints and workflow automations using current platform features
• Work directly with AI agents and prompting tools to design automated solutions
• Validate, test, and iterate blueprints for accuracy, consistency and performance
• Document solution architecture, demonstrations, and implementation guidelines
• Provide detailed feedback to Product Managers regarding feature gaps and enhancements needed to support solution scalability
• Support rollout and enablement of blueprint solutions across teams and customers

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed