Solutions Manager I

TD Bank • Mount Laurel, NJ

40d • Remote

About The Position

The Commercial Services Solutions Manager I will manage a group of high level analysts, who work in agile pods on system enhancements, corrections, currency, etc. Remote Depth & Scope: Manages and administers systems business functions to ensure continuous and uninterrupted system availability Provides subject matter expertise and leadership, acting as a specialist resource for systems, processes, and troubleshooting knowledge for Line, Risk, and Operational partners Maintains and administers systems business functions to ensure continuous and uninterrupted system availability Manages staff as assigned Oversees enterprise solution design, development, and documents standards that apply for business applications Maps business and functional requirements to business process, workflow and organization Coaches and trains less experienced staff Manages the requirements development process and develops requirements scope, deliverables, traceability, and validates completeness Designs, develops and validates new Solutions strategies Manages enterprise projects, including task and responsibility delegation

Requirements

• 4 Year Degree or equivalent experience
• 10+ Years of related experience
• Expert knowledge of business line, business model, operations
• Excellent communication skills
• Excellent problem-solving skills along with good decision making skills
• Excellent follow up skills and the ability to manage competing priorities according to business need
• Demonstrated ability to handle enterprise projects, including task and responsibility delegation
• Progressively responsible experience in large scale corporate systems analysis
• Demonstrated ability to successfully plan, develop, lead and execute projects
• Demonstrated ability to take a lead role in developing staff and department capabilities
• Proven ability to independently translate user requirements into technical specifications
• Expert process improvement skills
• Expert technical knowledge and the ability to apply it to various system issues and training situations
• Ability to coach and train less experienced staff and facilitate knowledge transfer
• Ability to troubleshoot, research and correct the majority of system malfunctions
• Strong time management skills and the ability to prioritize competing tasks

Responsibilities

• Manages and administers systems business functions to ensure continuous and uninterrupted system availability
• Provides subject matter expertise and leadership, acting as a specialist resource for systems, processes, and troubleshooting knowledge for Line, Risk, and Operational partners
• Maintains and administers systems business functions to ensure continuous and uninterrupted system availability
• Manages staff as assigned
• Oversees enterprise solution design, development, and documents standards that apply for business applications
• Maps business and functional requirements to business process, workflow and organization
• Coaches and trains less experienced staff
• Manages the requirements development process and develops requirements scope, deliverables, traceability, and validates completeness
• Designs, develops and validates new Solutions strategies
• Manages enterprise projects, including task and responsibility delegation

Benefits

• health and well-being benefits
• savings and retirement programs
• paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
• banking benefits and discounts
• career development
• reward and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree