Solutions IT Designer/Sr Business Management analyst

TD • Mississauga, ON

3d • CA$81,600 - CA$115,200 • Hybrid

About The Position

You will play an integral role within the Canadian Branch Infrastructure team, supporting retail partners who require hardware, lab environments, testing support, and technical guidance within the Creekside Lab. You will help provision, configure, set up, and maintain retail lab devices and infrastructure to ensure testing is completed successfully, thoroughly, and in a timely manner. In this role, you will support stability analysis, test planning, issue triage, and release readiness activities to help ensure changes being tested do not adversely impact other applications on the Canadian Retail platform. You will also act as a trusted partner to business users, application teams, technical teams, network teams, and vendors, supporting testing of retail technologies, hardware, network configurations, and application updates across lab environments.

Requirements

• Undergraduate degree or technical certificate
• 3 to 5 years of relevant experience
• Experience in the Canadian retail banking environment, financial services, or customer-focused service industries.
• Commitment to staying current with industry and business trends
• Readiness to serve as a go-to resource for technology, trends, and processes
• Ability to work with stakeholders to configure, upgrade, and administer business applications and systems of moderate to high complexity, with minimal management supervision.
• Strong problem determination skills, including data gathering and analysis.
• Comfort acting as a reference point for the team or clients
• Ability to develop scripts to address application or system gaps and simplify or enhance the application and system environment.
• Strong technical infrastructure knowledge
• Customer service orientation
• Problem-solving skills
• Ability to support lab environments, hardware provisioning, stability analysis, change governance, UAT, vendor coordination, and issue resolution in a secure and risk-aware environment.

Responsibilities

• Perform Retail Change Governance and integration activities to support business awareness of change and risk levels, while providing guidance to projects on required testing, signoffs, change activities, support activities, and release readiness.
• Deliver outstanding customer service by actioning requests in a timely manner, supporting timelines, escalating issues where required, and helping resolve issues through knowledge of the Canadian Retail platform and applications.
• Provide specialized support, including research, installation, configuration, provisioning, systems support, and documentation, while meeting or exceeding established standards and service levels and minimizing operational risk.
• Build, deploy, and maintain base infrastructure components, including servers, workstations, peripherals, operating systems, middleware, lab segments, and environments required to mirror Canadian Retail production for scheduled and emergency testing.
• Maintain base infrastructure components, work with third parties to report problems, receive fixes, and liaise with hardware and software vendors on equipment specifications, firmware updates, and support escalations.
• Monitor system lifecycles to ensure specifications and functionality continue to support objectives and architecture decisions, redeveloping components where required.
• Conduct research, build solutions, maintain documentation, and help evolve the base infrastructure and operational environment through the deployment of new technologies.
• Use metrics to monitor environment performance and identify opportunities to improve performance and resource utilization.
• Execute stability analysis and test plans, monitor and report results, identify and address application, data, cross-capability, and cross-release issues, and assist with issue resolution as required.
• Facilitate UAT sessions for stakeholder application updates and assist in the triage of defects encountered during testing.
• Act as a point of contact between business users and technical or application teams.
• Design, review, and integrate hardware and application requirements, including functional, security, integration, performance, quality, and operational requirements.
• Maintain secure computing facilities, technical infrastructure, and architecture.
• Follow necessary processes, standards, business technology architecture, risk guidelines, production capacity guidelines, and disaster and business recovery plan standards, policies, and procedures.
• Continue building knowledge of TD services, applications, infrastructure, analytical tools and techniques, and industry trends.
• Embrace teamwork and collaboration to help resolve critical service issues.

Benefits

• Discretionary variable compensation award
• Growth opportunities
• Skill development
• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs
• Training programs
• Online learning platform
• Mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree