Solutions & Implementation Lead

Omnea • Pari, NY

1d • Hybrid

About The Position

Our Mission At Omnea, we’re reinventing how enterprise businesses operate, starting with the most painful parts: procurement – where a single purchase can drag on for months, trigger 50+ emails , and pull in Finance, Legal, Security, and IT just to get something approved. We’ve raised $75M from Khosla Ventures, Insight Partners, and Accel to change that. Our AI-native platform connects every person, step, and system so buying is fast, safe, and efficient – one place to request, automated approvals and renewals, real-time supplier risk, and complete spend visibility. The opportunity is massive. E very enterprise on the planet has this problem and nobody has solved it . We’ve 10x’d ARR to double-digit millions in 18 months and are trusted by global enterprises like Spotify, MongoDB, Monzo, and Albertsons. We’re now the 4th fastest growing startup in Europe. Our team previously scaled Tessian ( cybersecurity tech, backed by Sequoia, Balderton, Accel , acquired post-Series C), and our team includes ex-founders operators who’ve grown unicorns, shipped world-class products, and executed at the highest levels. You’ll work alongside leaders like Ben , Abs , Sabrina , and Rebe . Find out more about the team and life at Omnea here . Overview We’re looking for an exceptional Implementation Consultant to join Omnea’s customer team. You’ll be excited to deploy a product, build a function, and have a massively accelerated career trajectory. You will own the deployment of the Omnea platform and key strategic modules, features & integrations, advising on the optimal solutions for our customers that deliver meaningful value and driving the implementation process acting as an extension of the customer’s team. You’ll become a product expert and be the voice of the customer internally, working closely with teams across to the business (both technical and commercial) to help ensure we are truly operating with Customer Centricity at our core. You’ll be joining us at a pivotal time. We’ve just raised $50M in Series B funding from Khosla Ventures , Insight Partners , Accel , Point Nine , and First Round Capital . In the past year we’ve grown revenue 5x, tripled our customer base, and maintained >99% retention with enterprises like Spotify, Wise, Albertsons, Adecco, and McAfee. Our team is small but high-calibre -- it took over 10,000 interviews to hire our first 50 Omneans. Now we’re scaling fast and building the category of AI Supplier Relationship Management. And we are looking for the best Solution Architect out there to help turn procurement into a true competitive advantage! What you can expect You’ll do whatever it takes to support & champion our customers in their journey with Omnea. There’ll be a constant mix of strategic work (advising customers on product config, refining our implementation strategies & processes, etc.) and operational work (managing onboarding & deployments, working with product to prioritise roadmap features for customers, etc.). And you’ll consistently be building meaningful relationships with customers, becoming their go-to person for all things Omnea. You’ll join as an early hire in the Customer Team at one of Europe’s fastest-growing early-stage companies working alongside an experienced team who have done this before, with the best investors and teams out there You’ll learn how to deploy a new & evolving SaaS product to some of the Europe’s most renowned tech companies by actually doing it (we don’t expect you to know yet!) You’ll focus on setting customers up to be successful , consulting them on the processes to build into Omnea, working with key stakeholders across Procurement, Finance, Legal, InfoSec, IT etc with your expert knowledge of best practices & our procurement orchaetstration and automation platform You'll present value-focused demos of the platform , building bespoke configurations of workflows to key stakeholders, leveraging your deep knowledge of the product, expertise & best practices, and relaying customer stories to build deeper trust and conviction in our platform You’ll become a product expert and be one of the best people in the company at configuring the product, building workflows, and developing new use cases. Plus you’ll know the customers personally so can get direct feedback as we build! You’ll work broadly across the business , regularly interfacing with engineering, product, and sales (& of course our customer team!): You’ll work with our CTO, product & engineering teams leading all customer deployment work and becoming a champion of the customer’ voice of the customer internally, helping to prioritise our roadmap & run beta testing of new modules as they are released You’ll work in close partnership with others member of the commercial teams to support the customer’s journey: Technical Solutions Consultants to implement complex integrations & configurations, future Customer Success Managers to strengthen and expand business cases, and future Solutions Engineers to ensure optimal transition from pre to post customer contract signature You’ll act as a diligent project manager , coordinating and driving towards launch, acting as an extension of the customer’s team and focusing the customer’s key stakeholders on achieving key milestones in the deployment You’ll become an expert at building relationships & managing stakeholders at every level, from junior procurement analysts to CFOs / Board Members. You’ll be viewed as an extension of their teams & they will call upon you for advice & support, and therefore build incredibly strong champions with the customer’s team The future scope of this role will be defined by the person who takes on the challenge. It could lean into Sales/Solutions Engineering, Technical Solutions Consulting, Customer Success leadership, Product Management, or other related areas. Ultimately, it is hoped that this person will become a future leader at Omnea.

Requirements

• 5-8 years of experience in a top-tier & fast-paced environment (start-up or scale-up, VC, consulting, banking (or any prof services), or an entrepreneurial endeavour).
• Client-facing role experience, or naturally have the gravitas & professionalism to be great at this.
• Track record of exceptional performance (in academia, work, sport, or whatever else).
• Tech-savvy and can figure out new products / tools / processes quickly.
• Skillset, patience, and desire to become an Omnea product expert.
• Ability to naturally build rapport & meaningful relationships.
• Gravitas to speak to anyone & can get on well with people.
• Hard-working and care lots about work.
• Ambitious and want to have a successful career.
• Ability to be ‘in the weeds’ and zoom out to consider the bigger picture.
• Entrepreneurial and want to be part of building something & making an impact.
• Outstanding communicator; verbal, written, and when presenting.
• Ability to be clear & concise even when explaining complex things.
• Highly organised - master of juggling lots of things at once.

Nice To Haves

• Excited to deploy a product, build a function, and have a massively accelerated career trajectory.
• Experience with Excel/SQL/Zapier, or enjoy using tech to solve problems.
• Experience executing & managing projects yourself before.
• Experience signing up to the Future Founder Promise.

Responsibilities

• Own the deployment of the Omnea platform and key strategic modules, features & integrations.
• Advise on the optimal solutions for our customers that deliver meaningful value.
• Drive the implementation process acting as an extension of the customer’s team.
• Become a product expert and be the voice of the customer internally.
• Work closely with teams across the business (both technical and commercial) to ensure customer centricity.
• Support & champion our customers in their journey with Omnea.
• Advise customers on product configuration.
• Refine implementation strategies & processes.
• Manage onboarding & deployments.
• Work with product to prioritise roadmap features for customers.
• Build meaningful relationships with customers, becoming their go-to person for all things Omnea.
• Learn how to deploy a new & evolving SaaS product to some of Europe’s most renowned tech companies.
• Focus on setting customers up to be successful.
• Consult customers on the processes to build into Omnea.
• Work with key stakeholders across Procurement, Finance, Legal, InfoSec, IT etc with expert knowledge of best practices & Omnea's procurement orchestration and automation platform.
• Present value-focused demos of the platform.
• Build bespoke configurations of workflows to key stakeholders.
• Leverage deep product knowledge, expertise & best practices.
• Relay customer stories to build deeper trust and conviction in the platform.
• Become a product expert and one of the best people in the company at configuring the product, building workflows, and developing new use cases.
• Work with the CTO, product & engineering teams leading all customer deployment work.
• Become a champion of the customer’s voice of the customer internally, helping to prioritise the roadmap & run beta testing of new modules as they are released.
• Work in close partnership with other members of the commercial teams to support the customer’s journey.
• Act as a diligent project manager, coordinating and driving towards launch.
• Act as an extension of the customer’s team and focus the customer’s key stakeholders on achieving key milestones in the deployment.
• Become an expert at building relationships & managing stakeholders at every level.
• Build incredibly strong champions with the customer’s team.

Benefits

• Raised $75M from Khosla Ventures, Insight Partners, and Accel
• Raised $50M in Series B funding from Khosla Ventures, Insight Partners, Accel, Point Nine, and First Round Capital
• 10x’d ARR to double-digit millions in 18 months
• Grown revenue 5x in the past year
• Tripled customer base in the past year
• Maintained >99% retention
• Small but high-calibre team
• Scaling fast and building the category of AI Supplier Relationship Management
• Early hire in the Customer Team
• One of Europe’s fastest-growing early-stage companies
• Working alongside an experienced team who have done this before
• Best investors and teams out there
• Career-defining opportunity
• Hunger to be part of building something really impressive
• Embrace diversity
• Encourage applications from candidates with diverse backgrounds, experiences, and perspectives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed