Solutions & Implementation Engineer

BizzyCar • Boston, MA

3d • $70,000 - $120,000 • Hybrid

About The Position

As BizzyCar’s founding Solutions & Implementation Engineer, you will help our customers implement, adopt, and maximize our most cutting edge solutions. We're hiring a curious professional to own product launches on the ground: configuring the product to each dealership's systems and operations, training their staff, and being the calm, credible presence in the building when a brand-new AI product starts automating processes at the dealership.
In this role, you will be assigned to and become a subject matter expert on a specific product being rolled out to dealerships. Your training will make you comfortable with the automotive retail industry, customer processes, BizzyCar, frontier AI technology, application layer AI technology. You will be expected to use your knowledge and skills to make your implemented solutions maximally impactful to our customers and achieve loyalty from customers through delight.
This is a net-new, customer-facing field role which is slated to expand and re-invent how BizzyCar goes to market which means you will have a hand in shaping the playbook everyone after you follows.
(Please Note: This role is Hybrid requiring being in office a few days a month as well as 50-70% travel to client dealerships.)

Requirements

• Hands-on integration & configuration experience — you've wired a product to external systems via APIs, webhooks, or config tools and validated it end-to-end
• Troubleshooting & log diagnosis — comfortable reproducing issues, reading logs, and isolating a config problem from a product bug
• Experience delivering customer training or enablement, ideally to non-technical audiences
• Implementation project management — you've run a kickoff-to-go-live timeline and owned the stakeholders in it
• Comfort validating and verifying data across systems (e.g., confirming records, statuses, or availability sync correctly)

Nice To Haves

• Discovery and workflow-mapping experience — translating a customer's process into product configuration
• Issue triage and escalation experience in a customer-facing technical role
• Light scripting or SQL — enough to query data or script a quick validation (a plus, not a requirement)
• Experience writing runbooks, SOPs, or setup documentation for handoff to a support team
• SaaS implementation and deployment methodology — onboarding lifecycle, go-live, hypercare
• APIs and integration patterns — REST, webhooks, authentication, and how systems talk to each other
• Automotive retail or fixed-ops experience — the service drive, repair orders, recalls, and the dealership's daily rhythm
• The DMS and scheduling ecosystem — e.g., CDK, Reynolds, Tekion, Xtime, myKaarma
• Data structure and validation concepts
• Support and escalation processes — tiers, SLAs, and clean handoffs
• Change management or adoption principles
• Security and compliance basics — PII handling, call-recording consent

Responsibilities

• Own dealer implementations end-to-end — from kickoff through go-live and early hypercare
• Configure solutions to each rooftop: translate a dealer's actual service-drive workflow and tech stack into product configuration through structured discovery and engineering team collaboration
• Validate that customer, availability, recall, and RO data flow correctly across systems before go-live
• Train non-technical dealership staff to full adoption, and manage the change along the way
• Run the implementation like a project — own the timeline, the stakeholders, and the go-live date
• Troubleshoot live: reproduce issues, read logs, tell a configuration problem from a product bug, and write clean repro steps
• Know what to fix yourself versus what to escalate, and package escalations cleanly for engineering
• Write the runbooks and SOPs that let this be repeatable — for the next dealer, and for the support team that eventually takes over steady-state
• Be the feedback loop — route what you learn on-site back to product, reliably and specifically

Benefits

• Competitive base salary $70,000-$90,00 plus commission renewals and expansion revenue (OTE $120,000)
• Comprehensive health benefits — medical, dental, and vision coverage
• 401(k) plan and equity
• Paid time off, including vacation, sick leave, and paid holidays
• Career growth opportunities within a growing Sales and Customer Success organization
• Ongoing training and development, including access to sales enablement tools and enterprise account strategy resources
• Supportive, collaborative team culture with cross-functional partnerships

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed