Solutions Expert

Forwood Safety

4d • Remote

About The Position

At Forwood, our mission is to eradicate workplace fatalities by partnering with large organizations in high-risk industries to deliver Critical Risk Management solutions. We are seeking a client-facing Solution Expert to support the implementation, migration, configuration, and adoption of Forwood solutions across Europe. This is a hands-on role for someone who enjoys direct client interaction, problem-solving, facilitating workshops, and helping customers achieve measurable safety and operational outcomes.

Requirements

• Experience in SaaS, consulting, onboarding, Customer Success, or technical client delivery.
• Strong client-facing communication, facilitation, and stakeholder management skills.
• Ability to translate business requirements into practical configuration and solution design.
• Experience in implementations, upgrades, testing, training, go-live, or adoption activities.
• Strong analytical thinking and problem-solving skills.
• Confidence working with both technical and non-technical stakeholders.
• Understanding of SaaS platforms, change management, and client enablement.

Nice To Haves

• Experience in safety, risk, compliance, mining, energy, construction, or heavy industry.
• Knowledge of Critical Risk Management, critical risks, and critical controls.
• Experience delivering training, workshops, or enablement programs.
• Familiarity with Customer Relationship Systems or Client Success platforms.
• Experience supporting enterprise SaaS migrations or transformation programs.
• Multi-lingual skills, specifically additional European language skills such as Spanish, German, or Italian.

Responsibilities

• Support client onboarding, implementation, configuration, training, and adoption across Forwood solutions (CRM+, Risk+, Compliance+, Safety+, and Forwood One).
• Assist existing customers with transitions or upgrades.
• Lead discovery workshops to understand client requirements, workflows, critical risks, and success criteria.
• Configure and validate solutions aligned with client needs and best practices.
• Support testing, go-live, training, hyper-care, and post-go-live stabilization.
• Facilitate client workshops, training sessions, and solution reviews.
• Manage client expectations and represent Forwood professionally.
• Support upgrade readiness, planning, configuration, testing, and validation.
• Assist with cutover, go-live, and hypercare phases.
• Help clients understand new workflows, configuration, and adoption requirements.
• Identify risks early and collaborate cross-functionally to resolve them.
• Translate client needs into scalable solution approaches.
• Capture feedback, usability issues, and product gaps.
• Contribute to playbooks, enablement content, and implementation frameworks.
• Improve onboarding, migration, and adoption processes.

Benefits

• Help deliver technology that improves safety outcomes globally.
• Work with leading organizations in high-risk industries.
• Join a purpose-driven SaaS company with strong growth momentum.
• Work at the intersection of technology, safety, and operational excellence.
• Contribute directly to product evolution and client success outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed