Solutions Engineer

Voices • San Francisco, CA

33d • Remote

About The Position

As a Solutions Engineer at Voices, you will serve as the essential technical bridge between our clients and our internal teams. This role is unique because it sits at the intersection of high-growth AI technology and professional audio production. You will act as our "Technical Librarian" for resale data and the go-to expert for our Recording Studio, ensuring that complex AI and audio requirements are translated into seamless, actionable project scopes.

Requirements

• A Bachelor’s degree in Computer Science, Audio Engineering, Data Science, or a related field (or equivalent professional experience).
• A strong foundational knowledge of the AI industry, specifically how audio and speech datasets impact machine learning outcomes.
• Deep understanding of signal chains, recording logistics, and audio specifications.
• Mastery of studio workflows, including script formatting, metadata architecture, and file output types (JSON, WAV, etc.).
• The ability to translate complex "tech-speak" for non-technical stakeholders and review contractual language for technical accuracy.
• High proficiency in customer focus, negotiation, resilience, and communication.

Responsibilities

• Join sales calls as the subject matter expert and lead technical demos for the Voices Recording Studio to build client trust and drive conversions.
• Define and confirm technical requirements—including formatting, metadata, and JSON structures—during the RFP and project intake phases.
• Curate and organize our resale data library, acting as the "Source of Truth" to provide accurate samples and data-driven proposals for the sales team.
• Review internal contracts to ensure technical feasibility and work closely with Legal and Finance teams to minimize operational risk.
• Distinguish between flexible "alternative" suggestions and "strict" technical requirements to ensure project deliverables align perfectly with client infrastructure.

Benefits

• Generous Vacation: 15 days of annual vacation (pro-rated for your first year), plus additional paid leave during our scheduled summer and winter holiday closures.
• Personal Time: 5 paid personal days and 3 unpaid personal days annually.
• Comprehensive Health Coverage: Access to health and dental benefits after just 3 months of employment.
• Hybrid Flexibility: Enjoy the best of both worlds with our hybrid work environment.
• Performance Bonus Program: Recognizing your impact with bonus opportunities tied to company and individual performance.
• Learning & Development Support: We invest in your growth with a dedicated L&D budget and coverage for platforms like LinkedIn Learning, Udemy, Codecademy, and more.
• Community Impact: We empower you to give back with 8 hours of paid volunteer time annually, allowing you to support the causes and nonprofits that matter most to you.
• A Great Team: Work with genuinely kind, smart, and talented people who love what they do (and know how to have fun doing it).
• Remote Work Details: While you are always welcome at our Ontario hub, your attendance is optional. If we ever require your presence for a specific event, we’ve got you covered: travel and accommodations will be fully funded.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level