Solutions Engineer

Hyperbound • San Francisco, CA

5d • $100,000 - $120,000 • Onsite

About The Position

About Hyperbound
Hyperbound (YC S23) is the Revenue Activation Platform, an agentic OS for sales that closes the loop between behavior, coaching, and execution. We're a system that changes what happens next, and we're reshaping the structure of our customers' sales orgs in the process.
As the inventors of AI sales roleplay, we help enterprise sales teams practice, measure, and scale top-performer behaviors. IBM, LinkedIn, Bloomberg, Supabase, Monday.com, Notion, and Vanta are just a few of the companies that trust us.
We 5x'd ARR last year and raised a $15M Series A led by Peak XV. Our team ships new features weekly and has close feedback loops with customers.
The category is exploding, and we're pouring gas on the fire.

Requirements

• 0 to 2 years of experience in a technical, customer-facing role (support, solutions, consulting, or implementation); new grads welcome
• Comfort debugging workflows, exploring APIs, and picking up new systems quickly
• Genuine curiosity about enterprise software and how technical solutions get deployed at scale
• Ability to thrive in a fast-paced environment where you're helping shape the playbook, not just following one
• Strong communication skills, able to translate technical concepts for both end-users and senior stakeholders

Nice To Haves

• Prior startup or high-growth company experience
• Interest in growing into an Enterprise SE, Product, or PM track

Responsibilities

• Own Tier 1 and Tier 2 technical support, serving as the first line of problem-solving for customers
• Run onboarding execution: configure integrations, set up workflows, and get customers to value fast
• Partner with AMs during implementations and expansions to validate technical feasibility and build demos or proof-of-concepts
• Monitor product usage, resolve adoption blockers, and coach end-users on workflows and features
• Surface support ticket trends to the product team, directly influencing the roadmap
• Build internal playbooks and customer-facing documentation to shorten time-to-value
• Automate repetitive workflows by creating self-service docs, chatbots, or lightweight tooling

Benefits

• Salary: $100K-$120K
• Equity: 0.03% - 0.04%
• Health: Medical, dental, and vision coverage
• Unlimited PTO
• Office: In-office in SF 5 days a week, with daily lunches. Commuter and parking benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed