Solutions Engineer

Wasserman • Tempe, AZ

2d

About The Position

The Solutions Engineer is a key member of the experienced and solution-driven Solutions Group team. The incumbent will work closely with the Sales team to support opportunities from an informational and concept development perspective. Using their strong industry experience and technical knowledge, he/she manages internal and external project expectations from the preliminary opportunity stages through completion. The conclusion of the Solutions Engineers' efforts yields a fully defined build and install plan for the internal project teams to execute and deliver. In some instances, the Solutions Engineer will be responsible for managing a project from start to finish. This is not a commission-based role.

Requirements

• Ability to learn and master the project workflows, production operations, and various internal processes.
• Ability to progressively think through issues, solve problems, and present solutions both internally and externally.
• Thrives under pressure and enjoys tackling challenges.
• Ability to interface with clients through all communication mediums and in person.
• Builds effective rapport with clients and partners.
• Possess excellent verbal, written, and illustrative communication skills.
• Ability to own and manage opportunities on behalf of the sales team until the contract is executed.
• Ability to multi-task and work in a fast-paced environment.
• Excellent interpersonal skills for both internal and external customers.
• Maintain and promote a positive attitude.
• Demonstrated strong attention to detail, quality standards, client requirements, and project costs.
• Verifiable project management experience ($5K - $2.5M+ range).
• Must be flexible and willing to work to meet project and customer requirements, which may require evenings, weekends, and holidays.
• Experience working directly in construction project management or architectural signage and/or agency experience and experiential marketing projects.
• 5 -10 years of increasing responsibility in Installation with demonstrated improvement in all organizations.
• Experienced in print and fabrication production and installation requirements.
• Experienced in giving advice on best practices for print & fabrication projects.
• 3-5 Years of Computer Aided Design (Rhino, AutoCAD, Illustrator, Sketchup, etc.)
• Proficient in Excel and other MS Office programs; Smartsheet and ERP experience a plus.
• Must be able to lift to 50 pounds at times.
• Does require interfacing within sales, manufacturing, and operations areas.
• Frequent travel required.

Nice To Haves

• Bachelor’s Degree, a plus.

Responsibilities

• Direct and manage client communication.
• Ability to persuade clients to favorable conclusions using his or her experience of best practices and technical solutions.
• Works cross-functionally with multiple subject matter experts and teams, including sales, estimating, project planning, graphic & mechanical design, and contracts to deliver comprehensive project build and install plans.
• Review project solutions considering client needs/specifications and site surveys to accurately determine requirements for manufacturing and installation.
• Leads project efforts until execution of the contract.
• Produces project schedules and timelines for all phases of manufacturing, delivery, and installation.
• Defines and develops project deliverables relative to offerings (scoping projects).
• Manages estimates and quotes from vendors, partners, and onsite subcontractors.
• Provide internal stakeholders with status reports of pre-contract projects.
• Work closely with various departments on a collaborative basis to deliver high-quality projects within established timelines.
• Conducts off-site tasks as required for items such as site surveys, installation/dismantle oversight, and client walkthroughs.
• Travel is required and may be moderate to heavy on occasion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level