Solutions Engineer, ITSM

Atlassian • San Francisco, CA

9d • Remote

About The Position

Atlassian is seeking a Solutions Engineer to expand its growing business and ITSM Specialist team in the United States. The role works directly with enterprise sales teams and channel partners to understand customer needs, strategize through sales cycles, deliver value-based demonstrations, support enterprise Proofs of Concept, and help close business. The Solutions Engineer specializes in Atlassian ITSM offerings, designing, implementing, and optimizing solutions that improve enterprise service delivery and operational efficiency.

The position collaborates with cross-functional teams, sales management, product management, customers, prospects, and partners. It investigates customer pain points, maps business and technical requirements to Atlassian capabilities, aligns account plans with customer outcomes, delivers presentations and demonstrations, and shares customer feedback to advance Atlassian’s product line. Atlassian operates as a distributed-first company; employees may work from an office, from home, or in a combination, and hiring is possible in countries where Atlassian has a legal entity. Interviews and onboarding are conducted virtually.

Requirements

• At least 5 years of experience interacting with mid-market or enterprise customers in a pre-sales capacity.
• Excellent communication and presentation skills with multi-level audiences.
• Experience selling ITSM solutions and helping customers manage and deliver IT services.
• Ability to interpret complex business problems, develop solutions, and collaborate with prospects, partners, and the sales team to deliver value-based solutions.
• Comfort working in both business and technical contexts, including with executives and technical audiences.
• Customer-centric mindset and a proven track record of building executive customer relationships and rallying internal teams to meet customer needs.
• Agility, willingness to learn and grow, openness to giving and receiving feedback, and a strong drive to make customers and Atlassian successful.

Responsibilities

• Specialize in Atlassian’s ITSM offerings and design, implement, and optimize solutions that enhance enterprise service delivery and operational efficiency.
• Work with cross-functional teams to drive the customer journey.
• Investigate, discover, and assess client pain points, and map business and technical requirements to Atlassian capabilities.
• Partner with sales management to align account plans and customer outcomes.
• Deliver compelling presentations, demonstrations, and Proofs of Concept to customers and prospects.
• Work with product management to advance Atlassian’s product line and provide customer feedback.

Benefits

• Health coverage
• Paid volunteer days
• Wellness resources
• The role may also be eligible for bonuses, commissions, and equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed