ITSM Engineer (SNOW) - Global Industrial

Genuine Parts Company • Atlanta, GA

2d

About The Position

The ServiceNow Engineer supports Motion’s ServiceNow instance, focusing on platform architecture, technical implementation, custom coding, and advanced configuration. The engineer collaborates with developers, infrastructure teams, and database administrators to deliver platform changes and works with ServiceNow on support issues and system upgrades.

Requirements

• Bachelor’s degree.
• A minimum of five years of experience in a technology or technical analysis role.
• Strong knowledge of systems and networks.
• Ability to work with cross-functional teams to improve ServiceNow.
• Strong written and verbal communication skills to gather technical information, plan API integrations, communicate integration details, and provide status updates to cross-functional stakeholders.
• Skills in planning, problem solving, organization, and management.
• ServiceNow Certified Application Developer certification.
• ServiceNow Certified System Administrator certification.

Responsibilities

• Collaborate with the ServiceNow Analyst to understand business-unit requirements and implement corresponding technical solutions in ServiceNow.
• Implement ServiceNow functionality using JavaScript, Business Rules, client scripts, APIs, and integrations.
• Implement required upgrades to the ServiceNow platform.
• Support and improve workflows across ServiceNow modules by mapping Active Directory data to corresponding ServiceNow fields.
• Improve the user experience by building, maintaining, and enhancing Motion’s ServiceNow landing page.
• Work with ServiceNow on support issues and system upgrades.
• Coordinate with third-party vendors on upgrade implementation and API deployment.

Benefits

• Healthcare coverage options
• 401(k)
• Tuition reimbursement
• Vacation
• Sick pay
• Holiday pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level