Solutions Engineer

Vapi • San Francisco, CA

4d • $140,000 - $160,000

About The Position

Vapi is hiring a Solutions Engineer to provide enterprise prospects with hands-on technical guidance as they progress from initial interest through successful pilots and into production. The role brings Vapi’s highly configurable API to life for complex customer experience use cases and serves as a bridge between customers, Sales, and Product. Insights gathered from customer engagements help shape Vapi’s product roadmap.

During the first 30 days, the Solutions Engineer will ramp up on Vapi’s architecture, build voice agents end-to-end, and learn how customers use the APIs. By 60 days, the role will lead technical discovery, scope integrations with telephony, CRM, and backend systems, and prototype voice-agent solutions alongside Account Executives. By 90 days, the engineer will own the technical side of strategic enterprise sales cycles and pilots end-to-end with Account Executives, from initial demo through security review and production handoff. Ongoing work includes creating reusable demos, reference architectures, and documentation, and sharing customer feedback with Product and Engineering.

Requirements

• At least 3 years of experience in solutions engineering, sales engineering, forward deployed engineering, or a similar customer-facing technical role.
• Experience working at a high-growth company somewhere between Series B and Series F.
• Ability to explain complex systems clearly to engineers and executives.
• Hands-on coding ability and comfort with REST APIs, webhooks, and scripting in Python or JavaScript.
• Ability to build a working prototype quickly.
• Ability to stay calm and resourceful when a live demo or pilot goes wrong.

Nice To Haves

• Experience with telephony, contact center platforms, or LLM-based applications.
• Having built a startup.

Responsibilities

• Ramp up on Vapi’s architecture, build voice agents end-to-end, and learn how customers build with Vapi APIs.
• Lead technical discovery with prospective customers.
• Scope integrations with telephony, CRM, and backend systems.
• Prototype voice-agent solutions alongside Account Executives.
• Own the technical side of strategic enterprise sales cycles and pilots end-to-end with Account Executives, from first demo through security review and production handoff.
• Build reusable demos, reference architectures, and documentation.
• Bring customer feedback to Product and Engineering to influence the roadmap.

Benefits

• Competitive salary and equity ownership.
• Medical, dental, and vision plans.
• Quarterly off-sites.
• Flexible time off.
• Catered meals.
• Transportation.
• Gym access.
• $10,000 annual learning and development budget.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed