Solutions Engineer

Overflow • Mountain View, CA

12d • $100,000 - $150,000 • Hybrid

About The Position

Overflow is seeking a mission-aligned, results-oriented Solutions Engineer to support both the sales and onboarding experience for our partners. In this role, you’ll work cross-functionally with the GTM, Product, Engineering, and Onboarding teams to guide churches and nonprofits through technical discovery, integrations, implementation, and activation. You’ll serve as a trusted technical advisor during the sales process, helping prospects understand Overflow’s platform, integrations, security, and implementation approach while translating technical concepts into clear business value. Following the sale, you’ll help ensure successful onboarding and implementation across Overflow products — from integrations and data imports to troubleshooting and partner support. The ideal candidate combines technical fluency, strong communication skills, adaptability, and customer empathy with a passion for helping mission-driven organizations amplify generosity and achieve their missions while embodying Overflow’s values in daily work.

Requirements

• Understanding of APIs, webhooks, authentication methods, and SaaS integration patterns.
• Familiarity with payment processing infrastructure, fintech systems, reconciliation workflows, and transaction lifecycles.
• Ability to communicate highly technical concepts to non-technical audiences with clarity and confidence.
• Experience supporting enterprise software implementations or technical pre-sales processes.
• Familiarity with CRM, ChMS, ERP, and accounting ecosystems commonly used by churches and nonprofits such as Rock RMS, Sage Intacct, Salesforce, etc.
• Experience working cross-functionally between Sales, Product, Engineering, and Customer Success.
• 5+ years in technical support, sales engineering, implementation engineering, or a related role.
• Strong foundation in software development concepts and programming languages.
• Ability to analyze and solve technical challenges with attention to detail.
• Proven subject-matter expertise; able to lead without heavy oversight
• Strategic, solutions-oriented mindset
• Alignment with Overflow’s mission and values
• Commitment to hybrid work, including in-person collaboration days
• Strong communication, accountability, and resilience
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience as a Sales Engineer, Solutions Engineer, Implementation Consultant, Technical Account Manager, or Solutions Architect in SaaS or fintech.
• Excellent communication and attention to detail
• Strong time management and ability to meet deadlines
• Familiarity with role-relevant tools and platforms

Responsibilities

• Support the Sales Process: Partner with Account Executives during discovery calls, demos, technical reviews, and strategic conversations to communicate Overflow’s platform capabilities, integrations, implementation approach, and technical value proposition.
• Lead Technical Discovery & Solution Design: Identify customer operational needs, integration requirements, reporting workflows, migration considerations, and ecosystem dependencies in order to recommend scalable solutions tailored to each partner.
• Drive Successful Implementations: Support partners through onboarding, activation, integrations, data imports, and troubleshooting to ensure a smooth and successful implementation experience across Overflow products.
• Collaborate Cross-Functionally: Work closely with GTM, Product, Engineering, and Onboarding teams to solve technical challenges, improve partner experience, and support customers throughout the full lifecycle.
• Serve as a Technical Advisor: Become a subject matter expert on Overflow’s platform, APIs, integrations, and payment infrastructure while translating technical concepts into clear, customer-friendly communication.
• Improve Processes & Enablement: Help build scalable Solutions Engineering and Technical Account Management processes, including documentation, implementation guides, training resources, and internal best practices.
• Problem Solve & Escalate Effectively: Troubleshoot technical issues, proactively identify implementation risks, and partner with Engineering to ensure bugs and customer feedback are clearly communicated and resolved.
• Build Customer Confidence: Act as a trusted technical partner who helps churches and nonprofits feel supported, informed, and confident throughout their partnership with Overflow.

Benefits

• Competitive base salary with equity and commission eligibility
• Medical, dental, and vision coverage for employees and dependents
• Generous paid time off and company holidays
• Paid parental leave
• 401(k) retirement plan
• Dedicated mental health and therapy stipend to support personal well-being
• Team retreats and intentional in-person gatherings throughout the year

What This Job Offers

• Job Type: Full-time
• Career Level: Senior