Solutions Engineer

Trustpilot • New York, NY

10d • $79,900 - $93,000 • Onsite

About The Position

As a Solutions Engineer, you are the technical specialist supporting the New Business and Account Management teams. Your goal is to help customers understand the practical value of Trustpilot’s platform. You are responsible for executing technical demonstrations, validating product fit, and ensuring that prospects have the technical confidence to convert. You bridge the gap between technical features and customer requirements to drive consistent commercial results.

Requirements

• Proven experience in a technical customer-facing role, such as Sales Engineering, Technical Support, or Implementation.
• Proficiency in web technologies, including APIs, JavaScript, and standard SaaS integration methods.
• Strong ability to explain technical features in a way that non-technical stakeholders can easily understand.
• Ability to manage technical tasks across several active sales opportunities at once.
• Comfortable working in a fast-paced environment alongside Sales and Customer Success colleagues.

Responsibilities

• Support Account Executives in uncovering customer needs and existing system environments.
• Deliver tailored demos and presentations that articulate Trustpilot’s value, flexibility, and ROI.
• Configure and present standard solutions that address specific customer pain points and business goals.
• Manage pilot programs to validate functional requirements and technical impact before signing.
• Act as a trusted advisor throughout the sales cycle — answering technical questions and resolving blockers.
• Work closely with Product, Engineering, and Implementation teams to ensure solution integrity and smooth handover.
• Maintain accurate documentation for proposed solutions and integration requirements.
• Capture recurring customer feedback and insights to inform product.

Benefits

• A competitive base salary of $79,900-$93,000 gross per year, plus a competitive commission structure.
• Ability to work with the top account executives at Trustpilot and learn from them.
• 20 vacation days + 2 personal days +10 paid holidays per year.
• 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist.
• Full health insurance.
• 401k matching your contributions dollar-for-dollar up to 4% of your base salary.
• Discounted club membership at Life Time Fitness.
• 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health.
• A friendly, open office complete with a rooftop deck with wifi and snacks and drinks.
• Free breakfast and lunch on Wednesdays and Thursdays and extra treats and events during the month — think ice cream carts, coffee bars and massages, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed