Senior Solutions Engineer | West Coast | Remote

Grafana Labs

14h • $204,000 - $254,000 • Remote

About The Position

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions. We are a 100% remote company with 1,600+ team members across 40+ countries. We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. This is an exciting opportunity to join a technology startup in a high growth phase. Our Enterprise Solutions Engineering team are our in-house, customer-facing product experts. The Enterprise SE team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure they are happy and successful. We share our technical and product expertise with customers through demos, hands-on enablement, presentations, technical evaluations and ongoing interaction. We also partner closely with our Sales team to help qualify and close opportunities. The Enterprise SE team is also one of the primary routes of communication from our customers through into the Product Management and Engineering teams.

Requirements

• Ideally located on the West Coast of US
• 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space
• Job duties will be varied and complex and will require strong judgment, collaboration, and leadership
• Need to learn to work and collaborate with an international team
• First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers
• Ability to skillfully articulate our value proposition and the technical advantages of our products
• Love solving technical challenges and thrive on bringing creative solutions to our customers
• Technical mindset and a desire to grow technically
• Self-motivated, initiative, creative

Nice To Haves

• Recent grad of a coding bootcamp
• Previous post-sales or engineering experience

Responsibilities

• Join as an early member of a high growth team working together to solve technical and customer problems the right way
• Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

Benefits

• Restricted Stock Units (RSUs)
• 100% Remote, Global Culture
• Scaling Organization
• Transparent Communication
• Innovation-Driven
• Open Source Roots
• Empowered Teams
• Career Growth Pathways
• Approachable Leadership
• Passionate People
• In-Person onboarding
• Global annual leave policy of 30 days per annum
• 3 days of annual leave entitlement are reserved for Grafana Shutdown Days

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed