Solutions Engineer

Verbit • ,

17d • $90,000 - $105,000 • Remote

About The Position

Verbit is seeking a highly motivated and collaborative Solutions Engineer to join our growing team. This is a fully remote role with up to 20% travel to support client engagements and internal initiatives. The Solutions Engineer partners closely with Sales, Operations, and Technical teams to deliver customer-focused solutions, support onboarding, and ensure successful implementation of products and services. This role requires a strong blend of technical aptitude, customer engagement skills, and cross-functional collaboration.

Requirements

• 5+ years of experience in a customer service, technical support, or Solutions/Sales Engineering role
• Proven experience with customer training, onboarding, and support
• Strong verbal and written communication skills
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Basic understanding of system networking concepts
• Experience working cross-functionally with multiple departments
• Associate’s or Bachelor’s degree in a related field, or equivalent experience
• Working knowledge of Learning Management Systems (LMS) such as Canvas, Blackboard, Moodle, or D2L/Brightspace
• Familiarity with REST APIs and integrating third-party services, including the ability to read technical documentation, understand authentication methods, and perform basic troubleshooting
• Experience supporting or interfacing with web-based platforms, integrations, or broadcast/streaming environments

Nice To Haves

• Experience with television broadcasting, captioning technology, or internet-based platforms

Responsibilities

• Partner with Sales to support new client onboarding and implementation
• Schedule, coordinate, and deliver customer and software demonstrations
• Provide technical support during sales calls and throughout the sales process
• Assist with customer account management and maintain strong client relationships
• Support troubleshooting efforts and escalate issues in collaboration with Technical Services
• Maintain inventory and coordinate shipment of equipment to clients
• Collaborate on software development and cross-functional projects with Sales and Marketing
• Create and maintain client-facing documentation, including user guides, technical specifications, and SLAs
• Generate client reports in partnership with Technical Services as requested
• Coordinate and complete security questionnaires and vendor assessments in partnership with Sales, Legal, and Information Security teams
• Research and evaluate new technologies to enhance service delivery and customer experience
• Support a proactive, customer-first service approach across all interactions
• Maintain confidentiality of sensitive and proprietary information
• Participate in ongoing professional development to maintain and grow technical knowledge
• Complete all assigned responsibilities within established timelines
• Perform other duties as assigned

Benefits

• Generous paid time off (PTO)
• Medical, dental, and vision insurance
• Life and disability coverage
• Accident, critical illness, and hospital indemnity plans
• 401(k) with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree