Solutions Engineer - Sana

Workday • New York, NY

1d • $138,200 - $207,200 • Hybrid

About The Position

You will play a pivotal role in bridging the gap between our product development and client-facing teams in either of our two core products: Sana Agents and Sana Learn. You will partner with some of the world’s most forward-thinking organizations to design, validate, and implement solutions that transform how their people work and learn. On the Sana Agents side, you’ll help customers operationalize agentic AI for work by connecting systems, designing workflows, and demonstrating how intelligent agents can search, reason, and act across a company’s knowledge and tools. On the Sana Learn side, you’ll work with L&D, HR, and business leaders to design modern learning ecosystems: from AI-powered authoring to enterprise-grade learning programs, analytics, and integrations. As Sana Agents’ and Sana Learn’s footprint expands through an increasing client base and user adoption, your role will likely evolve to include coaching and onboarding additional solution engineers, scaling the solutions you’ve designed and implemented, and creating and iterating on the playbooks required to make Sana solutions succeed at scale.

Requirements

• A strong technical background with experience in software engineering, systems engineering, solutions engineering, or a related field.
• Proven experience in a client-facing technical role, preferably within the tech industry.
• Excellent problem-solving skills with the ability to address complex technical issues quickly and effectively.
• Strong verbal and written communication skills and can explain technical concepts to both technical and non-technical stakeholders.
• Working collaboratively with cross-functional teams, including product managers, engineers, and sales teams.
• A self-starter mindset, meaning you can proactively identify issues and opportunities and tackle them without being told to do so.
• Ability to turn ambiguity into scalable processes, documentation, and systems

Responsibilities

• Become a product expert and provide dedicated technical support during pre-sales and implementation phases, ensuring that client queries are addressed promptly, accurately, and completely.
• Engage directly with technical stakeholders, especially large enterprises, to build trust and credibility by demonstrating deep technical knowledge around Sana products, the ecosystem with which we integrate, generative AI, and enterprise security
• Collaborate closely with product managers and engineers to stay updated on the latest product developments and ensure seamless communication between teams.
• Address complex technical issues that arise during sales and deployment, ensuring that solutions are implemented efficiently and effectively.
• Identify and implement process improvements to enhance the efficiency of the sales and deployment processes.

Benefits

• Workday Bonus Plan or a role-specific commission/bonus
• Annual refresh stock grants

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed