Solutions Engineer

Luminator Technology Group • Plano, TX

3d • Onsite

About The Position

At Luminator Technology Group, we're redefining how people move through the world. From intelligent transit systems to cutting-edge passenger information technologies, our solutions help keep millions of passengers connected, informed, and on the move every day across more than 85 countries.

We're looking for a Solutions Engineer who thrives at the intersection of technology, innovation, and customer success. In this highly visible role, you'll partner with transit agencies, operators, and industry leaders to design transformative solutions that solve real-world transportation challenges. You'll combine technical expertise with business acumen to demonstrate how our technologies can improve efficiency, enhance the passenger experience, and shape the future of mobility.

If you're energized by solving complex problems, collaborating with cross-functional teams, and helping customers bring innovative technology to life, we want to hear from you. Role will be based out of our Plano, Texas headquarters.

Requirements

• 3+ years of proven experience as a Solutions Engineer, Technical Sales, or similar role, with proven success in using/presenting/demonstrating hardware and/or software in a sales pursuit, in the context of customer business needs, and an emphasis on business value and customer benefit.
• Proficiency with Microsoft Office applications is also required, including but not limited to Outlook, Teams, Word, Excel, PowerPoint, and Visio.
• Strong communication and collaboration skills, with the ability to work effectively in a fast-paced, cross-functional environment.
• Initiative to recommend and implement improvements in infrastructure and processes.
• Goal-oriented and possesses the ability to prioritize on a consistent basis in an ever-changing environment.
• Excellent analytical, negotiation, organization, and presentation skills.
• Strong interpersonal and communication skills.
• Experience in effectively communicating key data, including presentations to senior management, Board members, Committee members or other outside partners.

Nice To Haves

• Advanced degree preferred.

Responsibilities

• Develop and deliver product demonstrations clearly articulating the specifics of the technology and position the product to best align with customer needs.
• Represent the product to customers and at field events such as conferences and seminars.
• Provide responses to functional and technical elements of RFIs/RFPs.
• Convey voice of the customer into product requirements for development.
• Identify and lead the resolution of technical issues of assigned accounts to ensure complete customer satisfaction throughout all stages of the sales cycle.
• Collaborate with sales team to understand customer requirements and provide sales support.
• Confer with customers and product management to assess equipment needs and determine system requirements.
• Work with Product Management to plan and modify products to meet customer needs.
• Provide recommended deployment methodologies or architectures.
• Create system designs to meet technical requirements of customers.
• Assist with live and web demonstrations.
• Prepare and deliver technical presentations that explain products or services.
• Support field team on mini-fleet/demo installations.
• Support Field and Customer Support in solving problems with installed equipment.
• Facilitate knowledge transfer to Field Support and other departments for implementation including client needs and expectations.
• Work with Field Support and Sales to ensure ongoing satisfaction and eventual realization of the benefits that were articulated during the sales cycle.

Benefits

• Competitive compensation with career growth potential.
• Generous time off: Vacation and wellness time, 10 company holidays, and 2 floating days available.
• Educational Assistance Program: Robust reimbursement program for professional growth.
• Health and wellness: Medical, dental, and vision
• 401k matching program
• Benefits Effective Day One!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level