Solutions Engineer

Grove and Grey•San Francisco, CA

2d•Onsite

About The Position

Our client is experiencing rapid growth—18x YoY customer count, with 5–8 new customers onboarding weekly. To keep pace, we’re hiring a Solutions Engineer / Implementation Lead to own customer implementations end-to-end while supporting sales, success, and product. This is a highly cross-functional, customer-facing role where you’ll wear many hats: sales engineer, onboarding lead, product feedback loop, and long-term success partner.

Requirements

2+ years experience at a software company, ideally a fast-growing SaaS startup.
1+ year in a customer-facing role (onboarding, solutions engineering, success, or similar).
Strong project management and organizational skills; comfortable managing 15+ accounts at once.
Excellent communicator with empathy, patience, and customer-first instincts.
Curious, scrappy, and eager to learn industry-specific workflows quickly.

Nice To Haves

Experience with B2B SaaS implementations, APIs, SQL, Postman, or ERP/finance tools.

Responsibilities

Lead discovery calls, demos, and technical deep-dives with prospects.
Own implementations from sales handoff to full deployment; configure integrations, train users, and ensure fast time-to-value.
Build trusted relationships, identify risks/upsell opportunities, and ensure customer retention.
Manage multiple parallel implementations with clear plans, milestones, and risk escalation.
Capture customer insights and partner with engineering/product to drive roadmap improvements.
Create scalable onboarding processes, documentation, and tooling to handle hundreds of customers efficiently.