Solutions Engineer

NORSAT INTERNATIONAL INC • Richmond, BC

7h • CA$40,000 - CA$50,000 • Onsite

About The Position

The Technical Support Engineer works closely with cross-functional teams to support the delivery of technical solutions that meet customer requirements. This role focuses on maintaining technical documentation, coordinating product information, and supporting the execution of customer and internal engineering initiatives.

Requirements

• Bachelor’s degree in Electrical, Electronics, or Mechatronics Engineering
• 1–3 years of experience in technical support, product support, or testing/validation roles
• Basic understanding of RF systems, telecommunications, or electronics troubleshooting
• Experience diagnosing technical issues using structured problem-solving approaches
• Familiarity with ticketing systems, databases, or internal tracking tools
• Ability to interpret technical specifications, schematics, or product documentation
• Strong communication skills with the ability to explain technical concepts clearly
• Detail-oriented with strong documentation and organizational skills
• Must hold either a Canadian citizenship, Canadian Permanent Residency, or Work/Study Permit.

Responsibilities

• Provide technical support for RF components, satellite equipment, and related communication systems
• Investigate, troubleshoot, and resolve product issues reported by internal teams or customers
• Analyze technical problems, identify root causes, and recommend corrective actions
• Support product testing, validation, and basic configuration activities
• Maintain accurate records of issues, resolutions, and product updates in internal tracking systems
• Assist with reviewing product specifications and identifying discrepancies or gaps
• Support internal teams with technical inquiries related to product functionality and performance
• Coordinate with engineering on issue escalation and product improvements
• Assist with product setup guidance, configuration support, and usage clarification
• Maintain and update knowledge base articles, support documentation, and internal reference materials
• Track and organize product-related data, including revisions, part numbers, and change history
• Generate basic reports on recurring issues, support trends, and product feedback

Benefits

• Paid vacation days
• 5 paid sick days
• 100% paid by employer comprehensive health benefits package including medical, dental, life & more (coverage varies)
• RRSP program
• Up to an annual maximum of $2,000 per year professional development fund for designations and accreditations
• 100% reimbursed for job-related training
• On-going training available
• Flexible hours of work based on position
• Employee Referral Program
• Employee Award Program
• Plenty of on-site and street parking & a bus stop right in front of the office (bus 405, 410, 416)
• Leisure areas in the office, employees are encouraged to have some fun! (i.e., ping pong table, foosball, Wii, tabletop games, card games)
• Employee events & initiatives: company BBQs, field trips, annual summer event, free snacks events, lunchroom has free flow of coffees & teas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level