Solutions Engineer - Splunk (Remote)

Cisco • New York, NE

23h • Remote

About The Position

The Splunk Agent Observability Solutions Engineering team at Cisco powers the enterprise adoption of next-generation Generative AI evaluation, automated guardrails, and real-time runtime telemetry. This role serves as the technical authority guiding Global 2000 enterprises to safely develop, benchmark, and scale autonomous multi-agent systems and mission-critical LLM applications. The team culture is deeply collaborative, intellectually curious, and customer-obsessed, combining cutting-edge GenAI research with proven enterprise pre-sales engineering rigor. Operating at the forefront of the Cisco and Splunk AI integration, you will collaborate with leading AI architects and engineering executives to pioneer production-grade trust, safety, and performance across modern enterprise AI infrastructure.

Requirements

• Minimum 3+ years of professional experience in technical pre-sales engineering, solutions architecture, or customer-facing technical consulting within AI/ML, data analytics, or enterprise software.
• Experience or knowledge building, deploying, or architecting workflows with agentic orchestration frameworks (such as LangGraph, OpenAI Agents SDK, Crew AI, AutoGen, or equivalent tools).
• Experience of Generative AI architectures, including Retrieval-Augmented Generation (RAG), tool calling/function execution, multi-agent coordination, and latency optimization, and LLM Failure modes(Hallucinations, bias, and prompt injection.
• Minimum 2 years of experience or equivalent experience scoping, instrumenting, and executing technical Proof of Concepts (PoCs) to a definitive win, aligned to customer business outcomes and technical champions
• Exceptional verbal and written communication, with the ability to convey complex AI concepts to both hands-on ML practitioners and C-suite executives (CTOs, CDOs, VPs of Engineering).
• Ability to travel between 15% and 25% for on-site customer workshops, Executive Briefing Centers (EBCs), and industry conferences (such as Splunk .conf and Cisco Live).

Nice To Haves

• Proficiency in Python or TypeScript, along with experience utilizing modern AI and data libraries (such as Pandas, Streamlit, LangChain, HuggingFace, or OpenAI SDK).
• Experience rapidly prototyping (including "vibe coding") externally facing agentic applications, interactive demos, or production AI workflows.
• Prior professional experience as a Machine Learning Engineer, Data Scientist, or Software Engineer prior to transitioning to technical pre-sales.
• Bachelor’s or Master’s degree in Computer Science, Data Science, Electrical Engineering, Mathematics, or a related technical discipline (or equivalent practical professional experience).

Responsibilities

• Lead in-depth technical discovery and architectural alignment with enterprise AI architects, data science leaders, and executive decision-makers to evaluate their GenAI stack and agentic observability requirements.
• Deliver high-impact technical demonstrations and customized reference architectures showcasing real-time LLM benchmarking, multi-agent evaluation, tokenomics optimization, and automated safety guardrails.
• Own the end-to-end scoping, technical milestones, and execution of customer Proof of Concepts (PoCs) to establish definitive technical wins and accelerate sales cycles.
• Act as a strategic bridge between enterprise field engagements and Cisco/Splunk Product and Engineering teams, synthesizing customer feedback to guide future product roadmap priorities.

Benefits

• medical, dental and vision insurance
• a 401(k) plan with a Cisco matching contribution
• paid parental leave
• short and long-term disability coverage
• basic life insurance
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (non-exempt employees)
• flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) (exempt employees)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer
• annual bonuses
• performance-based incentive pay on top of their base salary (sales roles)
• grants of Cisco restricted stock units

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree