Solutions Engineer - Splunk (Remote)

Cisco • New York, NY

1d • $212,200 - $308,300 • Remote

About The Position

The Splunk Agent Observability Solutions Engineering team at Cisco powers the enterprise adoption of next-generation Generative AI evaluation, automated guardrails, and real-time runtime telemetry. We serve as the technical authority guiding Global 2000 enterprises to safely develop, benchmark, and scale autonomous multi-agent systems and mission-critical LLM applications. Our team culture is deeply collaborative, intellectually curious, and customer-obsessed, combining cutting-edge GenAI research with proven enterprise pre-sales engineering rigor. Operating at the forefront of the Cisco and Splunk AI integration, you will collaborate with leading AI architects and engineering executives to pioneer production-grade trust, safety, and performance across modern enterprise AI infrastructure.

Requirements

• Minimum 3+ years of professional experience in technical pre-sales engineering, solutions architecture, or customer-facing technical consulting within AI/ML, data analytics, or enterprise software.
• Experience or knowledge building, deploying, or architecting workflows with agentic orchestration frameworks (such as LangGraph, OpenAI Agents SDK, Crew AI, AutoGen, or equivalent tools).
• Experience of Generative AI architectures, including Retrieval-Augmented Generation (RAG), tool calling/function execution, multi-agent coordination, and latency optimization, and LLM Failure modes(Hallucinations, bias, and prompt injection.
• Minimum 2 years of experience or equivalent experience scoping, instrumenting, and executing technical Proof of Concepts (PoCs) to a definitive win, aligned to customer business outcomes and technical champions
• Exceptional verbal and written communication, with the ability to convey complex AI concepts to both hands-on ML practitioners and C-suite executives (CTOs, CDOs, VPs of Engineering).
• Ability to travel between 15% and 25% for on-site customer workshops, Executive Briefing Centers (EBCs), and industry conferences (such as Splunk .conf and Cisco Live).

Nice To Haves

• Proficiency in Python or TypeScript, along with experience utilizing modern AI and data libraries (such as Pandas, Streamlit, LangChain, HuggingFace, or OpenAI SDK).
• Experience rapidly prototyping (including "vibe coding") externally facing agentic applications, interactive demos, or production AI workflows.
• Prior professional experience as a Machine Learning Engineer, Data Scientist, or Software Engineer prior to transitioning to technical pre-sales.
• Bachelor’s or Master’s degree in Computer Science, Data Science, Electrical Engineering, Mathematics, or a related technical discipline (or equivalent practical professional experience).

Responsibilities

• Lead in-depth technical discovery and architectural alignment with enterprise AI architects, data science leaders, and executive decision-makers to evaluate their GenAI stack and agentic observability requirements.
• Deliver high-impact technical demonstrations and customized reference architectures showcasing real-time LLM benchmarking, multi-agent evaluation, tokenomics optimization, and automated safety guardrails.
• Own the end-to-end scoping, technical milestones, and execution of customer Proof of Concepts (PoCs) to establish definitive technical wins and accelerate sales cycles.
• Act as a strategic bridge between enterprise field engagements and Cisco/Splunk Product and Engineering teams, synthesizing customer feedback to guide future product roadmap priorities.

Benefits

• medical, dental and vision insurance
• a 401(k) plan with a Cisco matching contribution
• paid parental leave
• short and long-term disability coverage
• basic life insurance
• grants of Cisco restricted stock units
• 10 paid holidays per full calendar year
• 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday
• paid year-end holiday shutdown
• 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year (non-exempt)
• flexible vacation time off program (exempt)
• 80 hours of sick time off provided on hire date and each January 1st thereafter
• up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer
• annual bonuses (for non-sales roles)
• performance-based incentive pay (for sales roles)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree