Solutions Engineer - ServiceNow

SHI International • Austin, TX

8d • $140,000 - $220,000 • Hybrid

About The Position

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. Continuous professional growth and leadership opportunities. Health, wellness, and financial benefits to offer peace of mind to you and your family. World-class facilities and the technology you need to thrive – in our offices or yours.

The ServiceNow Solutions Engineer partners with account teams to understand customer business challenges and design tailored ServiceNow solutions aligned with organizational objectives. This role combines expertise in ServiceNow licensing, solution design, and customer engagement to drive revenue growth, deliver compelling presentations and demonstrations, and position SHI as a trusted advisor. The Solutions Engineer collaborates closely with sales, delivery, and partner teams to accelerate deal closure and expand ServiceNow opportunities.

Requirements

• Experience supporting complex enterprise software sales cycles, including multi-stakeholder deals.
• Strong understanding of ServiceNow platform capabilities (ITSM, CSM, HRSD, Creator workflows, automation, and integrations).
• Ability to conduct ServiceNow licensing analysis and provide optimization and cost guidance.
• Ability to design outcome-driven ServiceNow solutions aligned to business use cases.
• Strong presentation and demonstration delivery skills with a focus on executive storytelling.
• Ability to articulate business value and ROI for digital transformation initiatives.
• Experience collaborating across sales, consulting/delivery, and partner ecosystems.
• Knowledge of IT Service Management (ITSM), workflow automation, or SaaS platforms.
• Completed Bachelor’s degree or equivalent relevant work experience required.
• 3–5 years of experience in a Solutions Engineer, Pre-Sales, or similar role.
• Ability to travel to SHI, partner, and customer events.

Nice To Haves

• Experience working with ServiceNow or similar enterprise SaaS platforms.
• ServiceNow certifications (CSA, CIS, or equivalent).

Responsibilities

• Collaborate with account teams to evaluate and understand customer business needs, technical environments, and ServiceNow requirements.
• Design and propose tailored ServiceNow solutions that align with customer business objectives and drive measurable outcomes.
• Lead ServiceNow licensing analysis, optimization, and commercial strategy discussions across key workflows (e.g., ITSM, CSM, HRSD, Creator).
• Translate licensing constructs and technical capabilities into clear business value, ROI, and cost optimization strategies.
• Deliver compelling, business-focused ServiceNow demonstrations tailored to customer use cases and desired outcomes.
• Build and present executive-level and technical presentations that effectively communicate SHI’s value proposition.
• Act as a trusted advisor by partnering with Account Executives to influence customer decision-making.
• Partner with ServiceNow and SHI internal stakeholders to structure competitive, differentiated solutions and deals.
• Manage solution pipeline by developing strategies for top prospects and supporting new business acquisition.
• Identify and uncover ServiceNow-driven opportunities across digital workflows, automation, and transformation initiatives.
• Engage with multiple levels of client stakeholders, including CIOs, IT Directors, and business leaders.
• Educate and support sales teams on ServiceNow positioning, licensing, demo execution, and value-based selling.
• Contribute to the development of scalable demo environments, reusable assets, and go-to-market initiatives.

Benefits

• medical
• vision
• dental
• 401K
• flexible spending

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level