Solutions Engineer, Pro Products

ServiceTitan

2d • Remote

About The Position

ServiceTitan’s Sales team plays a critical role in showing potential customers the value our software can deliver to their respective businesses. This is not a one-person feat - it takes an extraordinary team with our Solutions Engineering team being a vital component. We are looking to bring on a talented Pro Products Solutions Engineer who can help existing customers adopt new features by utilizing a harmonic blend of sales skills, technical software expertise, and deep understanding of our customers’ business processes. A successful candidate must be able to distill complex information and concepts into simple to understand and practical business context for the prospect in both an empathetic and articulate manner. You are motivated by complex technical challenges and are determined to solve them while working with cross-functional partners to ensure there is alignment in presenting the best solutions for our customers. This role will be based in either Atlanta, GA, Los Angeles, CA, Salt Lake City, UT, or remote.

Requirements

• 1-2 years of experience in Solutions Engineering and/or relevant experience in Sales, Product, or Engineering
• Proven track record of success within or assisting the Sales organization at previous company
• Natural ability to think and act proactively to address roadblocks and issues
• Strong communication skills to work effectively with a group of people
• A desire to constantly learn and apply these learnings in your day-to-day

Nice To Haves

• Background in the Trades and/or Marketing a plus

Responsibilities

• Partner with the Pro Sales team to lead custom product demonstrations based upon business process and workflow of existing customers
• Analyze and provide objective feedback for Account Managers if customers are compatible with the recommended product and/or features
• Support on any up-selling opportunities to current customers on additional ServiceTitan products to drive increased recurring revenue
• Reposition customer objections by providing creative workflow solutions based upon deep knowledge of ServiceTitan’s software and the advantages of our product versus the competition
• Create clear documentation and approach for delivery to the implementation team
• Maintain and update industry-specific scripts for the internal team to use during demos
• Respond to functional and technical elements of RFIs/RFPs
• Collaborate with cross-functional teams to share consumer insights
• Be the subject matter expert on any product updates and/or releases to address any potential implications for business owners

Benefits

• Flexible time off
• Learning and development opportunities
• Comprehensive onboarding program
• Leadership training
• Bonusly, peer-nominated awards
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents)
• FSA and HSA
• 401k match
• Telehealth options including memberships to One Medical
• Parental leave and support
• Up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement
• On demand maternity support through Maven Maternity
• Free breast milk shipping through Maven Milk
• Pet insurance
• Legal advisory services
• Financial planning tools

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees