Solutions Engineer, ITSM

Atlassian • San Francisco, CA

15h • Remote

About The Position

Atlassian is seeking a Solutions Engineer to join their growing business and ITSM Specialist team in the US. This role is for individuals accustomed to solving complex customer problems and closing large enterprise deals. The Solutions Engineer will collaborate directly with enterprise sales teams and channel partners to understand customer needs, strategize on sales cycles, deliver value-based demonstrations, support enterprise Proof of Concepts, and ultimately close business. The ideal candidate is customer-obsessed and a top-performing enterprise Solutions Engineer.

Requirements

• 5+ years of experience interacting with mid-market/enterprise customers in a pre-sales capacity
• Excellent communication skills
• Strong presentation skills to multi-level audiences
• Experience selling ITSM solutions, helping customers manage and deliver IT services
• Creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions
• Comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences
• Customer-centric mindset
• Proven track record in building executive relationships with customers
• Ability to rally internal teams to collaborate across the company to meet customer needs

Nice To Haves

• Unmatched agility to do what it takes to get the job done
• Love to learn and continuously grow and challenge yourself
• Open to giving and receiving feedback
• Tolerate failure, love to win, hate to lose
• Passionate about making customers and Atlassian successful

Responsibilities

• Specialize in Atlassian’s ITSM offerings, leveraging expertise to design, implement, and optimize solutions that enhance service delivery and operational efficiency for enterprise customers
• Work closely together with our cross-functional teams to drive the customer journey
• Investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities
• Partner with sales management to align the overall account plan and customer outcomes
• Deliver deeply compelling presentations, demonstrations and proof of concepts to customers and prospects
• Work with product management to advance Atlassian’s product line and provide customer feedback

Benefits

• Health coverage
• Paid volunteer days
• Wellness resources

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed