Solutions Engineer - Insurance

Feathery

22h • Onsite

About The Position

Feathery automates data intake workflows for insurance and wealth management firms. Industry leaders rely on Feathery to power mission-critical workflows like underwriting, client onboarding, and automated account openings. With rapid revenue growth and expanding enterprise demand, we’re scaling our go-to-market and customer-facing teams to support increasingly complex implementations across financial services and beyond. This is a high-ownership role that blends customer-facing technical solution design, pre-sales and post-sales engagement across the customer lifecycle, workflow architecture and problem solving, and cross-functional collaboration with product, engineering, and go-to-market teams. As an early member of the Solutions Engineering team, you’ll help define how we support and scale customer implementations — from initial proof-of-concept through long-term success.

Requirements

• Experience in a customer-facing technical role (solutions engineering, sales engineering, customer success, or similar)
• Strong problem-solving skills, especially in data-heavy or workflow-based systems
• Strong working knowledge of JavaScript, including the ability to write and troubleshoot scripts and logic for customer implementations
• Basic familiarity with Python (able to build/debug API's)
• Excellent communication skills and ability to work across technical and non-technical stakeholders
• Proactive, resourceful, and comfortable operating in a fast-paced startup environment
• Strong sense of ownership and desire to help customers succeed

Nice To Haves

• Experience working with B2B SaaS platforms or workflow automation tools
• Familiarity with low-code/no-code platforms
• Experience supporting enterprise customers or complex implementations
• Background in financial services (insurance, wealth management, lending)
• Experience creating technical content (docs, demos, tutorials)

Responsibilities

• Own technical scoping, proof-of-concepts, and onboarding for key customers
• Partner with customers to design and implement complex workflows on the Feathery platform
• Guide customers through best practices for building scalable, maintainable solutions
• Support deployments and ensure successful adoption across teams
• Work with sales during the evaluation process to demonstrate technical capabilities
• Translate customer requirements into tailored product solutions
• Build demos and prototypes that showcase Feathery’s flexibility and power
• Serve as a trusted technical advisor to prospects and customers
• Act as the voice of the customer, surfacing insights and feature requests to product and engineering
• Create technical content such as example applications, documentation, and guides
• Help customers and internal teams better understand platform capabilities
• Contribute to improving onboarding and implementation workflows
• Help define best practices for solutions engineering at Feathery
• Contribute to hiring and mentoring future team members
• Improve internal processes, tooling, and playbooks as the team scales

Benefits

• Competitive compensation and equity
• Health, dental, and vision coverage
• Unlimited PTO
• Downtown Toronto office location
• Office snacks and lunches
• A supportive, low-ego team that values ownership and growth
• Company offsite to connect and recharge

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed