Solutions Engineer I - API
About The Position
As a Solutions Engineer I, you will serve as a trusted technical advisor to partners, prospects, and customers. You will lead technical discovery conversations to understand business and technical requirements, and deliver tailored product demonstrations and technical presentations aligned to customer use cases. You will also design and guide proofs of concept (POCs), evaluations, and technical validations. Partnering with Sales, you will develop technical win strategies and address technical objections. You will help partners qualify opportunities and map SmartBear solutions to customer needs, and contribute to functional and technical responses for RFIs/RFPs. Collaboration with Product Management, Marketing, and Customer Success is key to supporting partner and customer success, and you will convey product feedback, field insights, and feature requests to internal teams. Additionally, you will support partner enablement through training, webinars, and technical resources. This role requires comfort working with software resellers, partners, or third-party stakeholders, strong presentation, storytelling, and whiteboarding skills, and the ability to communicate complex technical topics clearly to technical and non-technical audiences. You will represent SmartBear at industry events and partner engagements, with approximately 5% travel.
Requirements
- 2+ years of experience in a Solutions Engineer, Sales Engineer, or customer-facing technical role.
- Experience presenting or explaining technical concepts to varied audiences.
- Experience working with customers, partners, or internal stakeholders to solve technical challenges.
- Ability to quickly learn new technologies and articulate their value.
- Familiarity with UI and API test automation concepts and tools.
- Working knowledge of modern automation frameworks (e.g., Selenium, Playwright).
- Basic understanding of CI/CD workflows and Git-based development practices.
- Experience working with APIs programmatically using JavaScript or Python.
- Exposure to cloud platforms (AWS, Azure, etc.).
- Understanding of networking fundamentals or security best practices.
- Experience supporting technical evaluations or pre-sales engagements.
- Experience with API design and documentation tools such as Swagger/OpenAPI
Responsibilities
- Serve as a trusted technical advisor to partners, prospects, and customers.
- Lead technical discovery conversations to understand business and technical requirements.
- Deliver tailored product demonstrations and technical presentations aligned to customer use cases.
- Design and guide proofs of concept (POCs), evaluations, and technical validations.
- Partner with Sales to develop technical win strategies and address technical objections.
- Help partners qualify opportunities and map SmartBear solutions to customer needs.
- Contribute to functional and technical responses for RFIs/RFPs.
- Collaborate with Product Management, Marketing, and Customer Success to support partner and customer success.
- Convey product feedback, field insights, and feature requests to internal teams.
- Support partner enablement through training, webinars, and technical resources.
- Comfortable working with software resellers, partners, or third-party stakeholders.
- Strong presentation, storytelling, and whiteboarding skills.
- Ability to communicate complex technical topics clearly to technical and non-technical audiences.
- Represent SmartBear at industry events and partner engagements (approximately 5% travel).
Benefits
- Performance-based bonuses for eligible roles
- Generous benefits package that supports employees’ health and well-being
- Flexible time off
- Hybrid work options
- Professional development opportunities
- Inclusive, collaborative culture
- Take birthdays off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
