Solutions Engineer - DEM

Netskope

1d • $177,500 - $253,000 • Remote

About The Position

As a Digital Experience Management (DEM) Solutions Engineer, you are the technical bridge between our digital experience management platform and our prospective customers. You won't just "demo" software; you will diagnose complex performance issues and design solutions that help enterprises ensure their employees and customers have a seamless digital experience. You will partner with Account Executive teams to participate in sales cycles, proving the value of our telemetry and analytics through technical discovery and customized proof-of-value (POV) engagements.

Requirements

• 5+ years in a Sales Engineering, Solutions Architect, or Technical Consultant role, preferably within DEM, APM (Application Performance Monitoring), or Network Performance Monitoring (NPM) sectors.
• Proven history of solving multi-vendor "blame games" by objectively proving whether a fault lies with the local device, home Wi-Fi, ISP, transit provider, security proxy, or target SaaS application.
• Practical background working with zero-trust network access (ZTNA), split-tunnel client steering, and enterprise cloud connections (AWS DirectConnect, Azure ExpressRoute).
• Deep mastery of Wireshark and tcpdump to inspect TCP windowing, TLS handshakes, HTTP/1.1–HTTP/3, and payload overhead.
• Proficiency with MTR, BGP, DNS pathing, and ICMP/UDP probing to pinpoint latency, jitter, and packet loss across public ISPs, SD-WAN, and cloud edge proxies.
• Experience scripting synthetic transaction probes, API tests, and stress tests (e.g., ThousandEyes, Catchpoint, JMeter) to baseline throughput and SLA compliance.
• Hands-on work with OpenTelemetry, NetFlow/sFlow, SNMP, and custom dashboarding/alerting in platforms like Grafana, Splunk, or Datadog.
• Ability to isolate client-side issues like local Wi-Fi signal degradation, OS socket exhaustion, driver bugs, and security agent hooks on Windows/macOS.
• Proficiency in Python, Bash, or PowerShell to query REST APIs, automate diagnostic log gathering, and custom-script performance checks.
• Ability to query and visualize data.
• Exceptional ability to "translate" technical metrics into ROI for C-level executives (CIO, CPO, Head of Digital Workplace).
• Strong understanding of Endpoint OS (Windows, macOS, Linux).
• Knowledge of Networking & Cloud (DNS, VPN, ZTNA, AWS/Azure connectivity).
• Familiarity with Web Technologies (JavaScript, API integrations, Browser Developer Tools).

Nice To Haves

• Experience with SQL, Python, or BI tools (Tableau/PowerBI) is a plus.

Responsibilities

• Lead technical deep-dives to understand a prospect’s current digital ecosystem, including network bottlenecks, device performance, and application latency.
• Architect DEM strategies that remove performance visibility gaps and provide actionable data.
• Deliver high-impact demonstrations that translate that showcase the DEM value proposition.
• Manage the end-to-end technical evaluation process, helping customers deploy and configure the DEM solution based on success criteria.
• Act as a liaison between the field and Product Management to influence the roadmap based on market requirements and competitive intelligence.

Benefits

• Comprehensive health plan
• Bonus plan (for non-sales roles)
• Stock award program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior