Solutions Engineer, Associate

NorthAB LLC

1d • Remote

About The Position

Solutions Engineer, Associate PayTrace by North- Remote PayTrace by North - Payment and ACH processing, virtual terminals, and more. The B2B payments expert transforming financial and accounting processes to future-proof your business. With advanced payment automation solutions and a user-friendly API, we help B2B companies become more efficient, successful, and profitable. As a Solutions Engineer, Associate at PayTrace, you will be the technical bridge between our Sales team and our Merchants, Partners, and ISVs. You’ll dive deep into pre-sales discovery to understand unique business needs and design technical solutions that leverage the full power of the PayTrace platform. This is a junior-level role perfect for a payments professional who loves solving puzzles, explaining "how things work" to both developers and business owners, and ensuring a seamless transition from a "handshake" to a "live integration."

Requirements

• High school diploma or GED.
• 3+ years of professional experience within a Payment setting (Gateway, Processor, or Merchant Services).
• 2+ years of experience in a customer-facing role, preferably in a technical or support-adjacent capacity.
• The ability to translate complex technical concepts into clear, actionable advice for non-technical stakeholders while remaining "technical enough" for developers.
• A sharp eye for identifying friction points in a workflow and a passion for solving complex problems in real-time.
• Hands on experience with APIs (specifically JSON).
• Experience using developer tools like Postman to test and demonstrate functionality highly preferred.
• A solid understanding of the payment ecosystem, including Gateways, Processors, and Merchant Services.
• Must have high-speed internet and a reliable environment to join video meetings without latency disruptions.

Nice To Haves

• Experience using developer tools like Postman to test and demonstrate functionality

Responsibilities

• Collaborate with the Sales team during the discovery phase to provide technical expertise and ensure our products align with prospective client needs.
• Develop and propose tailored integration solutions based on specific merchant requirements, acting as the subject matter expert on PayTrace products and services.
• Consult with Merchants and Partners to optimize their current payment workflows, identifying opportunities for efficiency and security improvements.
• Act as a vital liaison to the Product department, communicating market gaps and advocating for feature enhancements based on real-world feedback.
• Work hand-in-hand with our Developer Support team during the post-sales handover to ensure integrations are successful and sustainable.
• Create and maintain high-quality technical documentation covering processes, procedures, and specific integration guides.

Benefits

• Medical, Dental, & Vision Coverage
• Flexible Paid Time Off
• 401(k) + Match
• Education Assistance
• Paid Maternity & Paternity Leave
• Mental Health Support & Well-Being Program
• Company-funded Lifestyle Spending Account

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED