Solutions Engineer Associate

Alloy • New York City, NY

6d • $85,000 - $105,000 • Hybrid

About The Position

Alloy is where you belong! Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers. Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces , Forbes America’s Best Startup Employers , Best Fintech to Work for by American Banker , year after year. Check out our investors and read more about us here . About the team This Solutions Engineering Associate role sits within Alloy's pre-sales organization. In this role, you will partner closely with Account Executives and Solutions Engineers to support the technical aspects of the sales process to help support and drive deals forward. Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week. What you'll be doing Successful Solutions Engineering Associates will develop strong expertise in Alloy’s platform, APIs, and the identity and fraud landscape, enabling them to help present the best technical solutions to our customers. You will contribute to the technical work that enables prospects and customers to understand how Alloy fits into their tech stack and business processes. This includes, but is not limited to: Delivering product demonstrations for select upsell and cross-sell opportunities Building customized demo environments and product demonstration experiences Supporting and executing proof-of-concept (POC) and proof-of-value (POV) exercises Working cross-functionally with teams like Product, Engineering, and Customer Success to answer technical questions and unblock customer use cases Who we’re looking for

Requirements

• 2+ years of experience in a technical or customer-facing role such as Sales Engineering, Solutions Engineering, Solutions Consulting, Technical Support, or a similar role supporting technical products
• A degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience
• Strong presentation and communication skills, with the ability to explain complex technical concepts to both technical and business audiences
• Demonstrated curiosity and a strong desire to learn new technologies quickly in a fast-moving environment
• A thoughtful communicator who listens first and asks targeted follow-up questions to understand customer needs
• Comfortable working in ambiguous environments while maintaining integrity, accountability, and strong collaboration with teammates
• Hands on experience working with APIs, including but not limited to making API calls using cURL, Postman, or related technologies
• Ability to troubleshoot and diagnose technical issues, including debugging API requests and identifying root causes
• Experience reading and working with object-oriented code.
• Scripting/coding ability is a huge plus!

Nice To Haves

• Experience working in the Fintech/Banking space is a plus!

Responsibilities

• Delivering product demonstrations for select upsell and cross-sell opportunities
• Building customized demo environments and product demonstration experiences
• Supporting and executing proof-of-concept (POC) and proof-of-value (POV) exercises
• Working cross-functionally with teams like Product, Engineering, and Customer Success to answer technical questions and unblock customer use cases

Benefits

• Unlimited PTO and flexible work policy
• Employee stock options
• Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options
• 401k with 100% match up to 4% of annual employee compensation
• Eligible new parents receive 16 weeks of paid parental leave
• Home office stipend for new employees
• Annual Learning & Development annual stipend
• Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health
• Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan.
• Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy.
• On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees