Solutions Director

Zip • San Francisco, CA

1d • $212,500 - $262,500 • Hybrid

About The Position

Zip is seeking a Solutions Director to act as a senior implementation leader within their Solution Consulting organization. This role is responsible for the strategic anchor for the company's largest, most complex, and highest-stakes enterprise implementations. The Solutions Director will oversee executive oversight of complex deployments, team strategy and process scalability, and leadership development for a team of Implementation Managers and Solutions Architects. This position is ideal for an experienced consulting or professional services leader who enjoys combining big-picture strategy with hands-on technical problem-solving.

Requirements

• 10+ years of experience in enterprise software implementation, professional services, solutions architecture, or management consulting.
• At least 4+ years in a senior leadership or director-level capacity at a SaaS or B2B enterprise technology company.
• Demonstrated success overseeing complex, multi-workstream deployments for large-scale enterprises (e.g., integrations with major ERPs like Workday, NetSuite, SAP, or Oracle; global rollouts; complex compliance and security requirements).
• A track record of scaling professional services or implementation teams from startup/mid-market to enterprise maturity by designing robust methodologies, playbooks, and KPIs.
• Exceptional focus on mentorship and leadership development.
• Outstanding communication, negotiation, and conflict-resolution skills.
• Comfortable challenging assumptions, managing scope creep, and guiding C-level customer stakeholders through transformative change.

Nice To Haves

• Familiarity with procurement, finance, accounting, accounts payable (AP automation), or supply chain workflows is a strong plus.

Responsibilities

• Serve as the Executive Sponsor and senior implementation authority on strategic, Fortune 500, and highly customized enterprise deployments.
• Partner directly with C-suite executives and key customer stakeholders to navigate organizational complexity, mitigate deployment risk, and ensure time-to-value.
• Evaluate current delivery methodologies and design scalable, repeatable processes for discovery, solution architecture, workflow design, and testing.
• Drive standardization across the team without sacrificing flexibility.
• Act as a player-coach and mentor to Senior Implementation Managers and Solutions Architects.
• Provide strategic guidance on project governance, stakeholder management, and technical delivery while fostering a high-performance, collaborative team culture.
• Partner closely with Sales, Product, Engineering, and Customer Success leadership.
• Translate complex implementation learnings and customer feedback into actionable product roadmap inputs and pre-sales scoping improvements.
• Implement rigorous project health monitoring, risk escalation frameworks, and quality assurance standards to maintain exceptional customer satisfaction (CSAT) and net revenue retention (NRR).

Benefits

• Top-tier salary
• Generous equity packages
• Comprehensive health, dental, and vision benefits
• Start-up equity
• Health, vision & dental coverage options
• Catered breakfast, lunch, & dinner
• Flexible PTO
• ClassPass membership
• Monthly commuter benefit
• Team building events & happy hours
• Home office stipend
• Phone/internet reimbursement
• Hybrid model + 5 flexible remote days per quarter
• Paid parental leave
• Employee Assistance Program (EAP)
• Unlimited AI token usage
• 401k plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed