Solutions Coordinator - Remote (SE Region)
About The Position
The Solutions Coordinator serves as a key member of the Solutions team, supporting the implementation, optimization, and continuous improvement of Stellar's technology-enabled customer solutions. This role collaborates with commercial, operations, and cross-functional teams to coordinate implementation projects, configure systems, manage data, support technical initiatives, and improve business processes that enhance the customer experience. This positions plays a critical role in ensuring successful project execution, effective communication between departments, and the ongoing success of Stellar's Solutions programs through strong organization, technical aptitude, and continuous process improvement.
Requirements
- High school diploma or equivalent required.
- Experience coordinating projects, business processes, or technical implementations required.
- Experience working with ERP systems, inventory management systems, or other business software required.
- Experience with industrial vending platforms, such as AutoCrib, CribMaster, SupplyPro, or similar systems, required.
- Must be at least 18 years of age.
- Must be able to pass a background check and drug screening.
- Must possess a valid driver's license and maintain an acceptable driving record.
- Must maintain regular and reliable attendance.
Nice To Haves
- Associate's or Bachelor's degree in Information Technology, Business, Supply Chain, Operations, or a related field preferred.
- SQL experience preferred.
- Experience using advanced Excel functions such as PivotTables, VLOOKUP/XLOOKUP, formulas, and conditional formatting preferred.
- Ability to learn SQL and other reporting tools.
Responsibilities
- Coordinate Solutions implementation projects, including scheduling meetings, developing agendas, tracking action items, and monitoring project progress.
- Gather information from customer sites and internal stakeholders to support successful implementation and ongoing optimization of Solutions programs.
- Coordinate project activities across Sales, Operations, Customer Experience, Information Technology, and other business functions.
- Prepare, organize, and maintain customer, item, bin, transactional, and user data to support Solutions implementations.
- Configure Solutions platforms, including vending systems and related software applications.
- Build, execute, and distribute reports and data exports for customers and internal stakeholders.
- Maintain system configurations and support ongoing data accuracy.
- Assist with technical support for Solutions systems, equipment, and related software.
- Collaborate with cross-functional teams to identify, document, and standardize business processes and best practices.
- Support continuous improvement initiatives that enhance operational efficiency and customer satisfaction.
- Participate in testing, troubleshooting, and implementation of new Solutions technologies and processes.
- Develop and maintain written and video training materials for Solutions programs and systems.
- Support user training and adoption of Solutions technologies.
- Build collaborative relationships across departments to ensure successful project execution and customer satisfaction.
- Demonstrate professionalism, accountability, integrity, and sound judgment.
- Maintain confidentiality of customer and company information.
- Participate in ongoing training and professional development.
- Other duties, responsibilities, and activities may be assigned or modified at any time to meet business needs.
Benefits
- Medical, dental, and vision insurance
- company-paid life and AD&D insurance
- short-term and long-term disability insurance
- 401(k) with employer match
- paid time off and paid holidays
- gym reimbursement program
- Employee Assistance Program (EAP)
- employee rewards and recognition program
- HSA with company contribution on eligible plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
