Solutions Consultant

Ascend Learning, LLC • Leawood, OR

1d • Remote

About The Position

Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025. We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Requirements

• High School Diploma or GED required.
• 5+ years of experience as a member of a fire department or EMS/EMT service with current certifications or licensure.
• Strong technical skills, with experience in software training and/or documentation, particularly with Learning Management Systems, a plus.
• Exceptional leadership, communication, organizational and presentation abilities.
• Excellent time management and problem-solving competencies.
• Successful history of driving change through persuasive presentations, both individually and to large audiences.
• Ability to travel up to 25%.

Nice To Haves

• Associate or Bachelor’s degree in related field preferred.
• 2+ years' experience teaching Fire Fighting or EMS/EMT classes preferred.

Responsibilities

• Provide clients with education on digital platforms with integrated assessment, e-learning tools, and solutions that lead to better learner outcomes by establishing and developing quality relations with clients in high schools, colleges, universities, and training centers in private, state, and local academies.
• Drive client value by leading digital product demonstrations, service offerings, and innovative technologies for instructors, faculty, educators, and/or assigned personnel.
• Host customer education webinars, and consult on best practices for the Public Safety Group’s (PSG) product application and implementation.
• Enhance internal training by developing technical documentation and resources, delivering remote or on-site training, and fostering a client success culture through feedback.
• Collaborate with Sales, Marketing, and Product teams providing customer feedback to refine products and services.
• Provide technical support and troubleshooting for accounts.
• Engage with customer advisory councils and industry events and conferences to stay connected with client needs and market trends.

Benefits

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED