Solutions Consultant

Braze • San Francisco, CA

2d • Hybrid

About The Position

Braze is seeking a Solutions Consultant for its Commercial, General Business segment, serving the Americas. In this role, you will act as a trusted advisor to prospective customers during the sales process, leveraging extensive product expertise, strategic vision, and best practices. You will be responsible for laying strong foundations for long-term partnerships between Braze and its customers. As a critical member of the team, you will be a technical thought leader across General Business verticals, various customer types, and geographic markets. This role blends the art of storytelling and sales with the science of how Braze's technology delivers value, aiming to build customer confidence in Braze's capabilities and team. It offers an opportunity to expand thought leadership skills while partnering with Braze's sales, marketing, security, and product teams, drawing on experience in Pre-sales Engineering, Technical Account Management, or Customer Success, coupled with a high level of curiosity about technology. The role requires up to 50% travel at peak times.

Requirements

• Exemplary written and verbal communication skills coupled with unparalleled follow-up skills.
• Ability to make people feel heard and understood.
• Team player mentality.
• High level of intellectual curiosity.
• Experience selling into accounts with a sophisticated Pre-sales Consulting or Sales Engineering team.
• Domain knowledge of two or more of the following: AI, SaaS, Mobile, APIs, Marketing Automation, Marketing Analytics, or Programming (even just HTML).
• Experience in Pre-sales Engineering, Technical Account Management, or Customer Success.
• High level of curiosity about all things tech.

Responsibilities

• Act as a trusted advisor to prospective customers during the sales process.
• Bring extensive product expertise, strategic vision, and best practices to bear.
• Lay strong foundations for long-term partnerships between Braze and customers.
• Serve as a technical thought leader across General Business verticals, various customer types, and geographic markets.
• Blend the art of storytelling and sales with the science behind how Braze's technology tactically delivers value.
• Help 'make it real' during the sales process to build prospective customer confidence in Braze's capabilities and team.
• Expand thought leadership skills.
• Partner with Braze’s sales, marketing, security, and product teams.
• Position BrazeAI capabilities, including AI Decisioning Studio, AI Content Optimizer, and AI Agents, to sophisticated customers.
• Provide complete support to teammates across all departments and demonstrate a 'get it done' attitude for customers.
• Engage in intellectual curiosity and be challenged beyond existing capabilities with support from teammates and leadership.
• Be recognized as a critical cog of the overall Braze engine, contributing to product strategy sessions, marketing positioning decisions, pricing and packaging, and more.

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed