Solutions Consultant III

Google • Boulder, CO

23h • $114,000 - $163,000

About The Position

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video [https://www.youtube.com/watch?v=HcjR6ZngQcw].

Requirements

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a technical project management or a customer-facing role.

Nice To Haves

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
• 5 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
• Ability to work flexible non standard working hours in line with customer requirements.
• A customer first and empathetic mindset, and ability to own end to end experience and solutions.

Responsibilities

• Deliver support by troubleshooting advanced technical and product escalations for high-value advertisers, partners, and sales teams.
• Analyze data to identify root causes and share critical customer feedback with Engineering, Product, and Trust & Safety teams to improve feature offerings.
• Develop diagnostic tools, debugging resources, and automated solutions independently or alongside engineering partners to streamline technical workflows.
• Deeply learn and support AI-powered Ads products while tracking emerging market trends and strategic cross-functional opportunities.
• Foster a global team culture and actively participate in a weekend on-call rotation to maintain continuous client success.

Benefits

• bonus
• equity
• benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level