Solutions Architecture & Sales Engineering - ServiceNow

Aleut Federal • Colorado Springs, VA

16h

About The Position

Aleut Federal is seeking a senior, market-facing technical leader specializing in ServiceNow platform solutions to drive enterprise workflow and service transformation across U.S. federal environments. This role operates across the full lifecycle - from opportunity shaping and technical solutioning through capture, proposal development, pricing, and post-award delivery assurance. The successful candidate will directly influence technical win strategies while maintaining accountability for delivery execution. The ideal candidate is a hands-on ServiceNow architect who can design enterprise workflow solutions, guide platform strategy, and translate ServiceNow capabilities into measurable operational outcomes. This is a build, sell, and validate role with direct responsibility for growth and delivery success.

Requirements

• S. Citizenship (U.S. Citizens only).
• 7+ years of U.S. federal experience with a Bachelor’s degree.
• Recent, hands-on ServiceNow implementation experience.
• Demonstrated experience architecting ServiceNow solutions across multiple modules.
• Experience supporting technical solutioning, capture, and proposal development.
• Ability to obtain a Position of Public Trust.
• experience applying AI within workflow or service platforms.

Nice To Haves

• Experience with large-scale federal ServiceNow implementations.
• Experience with advanced modules such as SecOps, ITOM, and HRSD.
• Experience integrating ServiceNow with cloud and enterprise systems.
• Experience implementing AI-enabled workflow automation.
• Active Top Secret clearance.
• delivery of AI-enabled workflow automation in production with measurable outcomes.

Responsibilities

• Lead technical solutioning for ServiceNow-based federal opportunities, including ITSM modernization, SecOps and cyber workflows, and enterprise service delivery.
• Directly influence and help drive technical wins by defining platform-driven discriminators, leading workshops and demos, and translating ServiceNow capabilities into operational improvements and mission outcomes.
• Partner with Business Development and Capture to shape opportunities pre-RFP and present and defend technical approaches to both technical and executive stakeholders.
• Design and implement AI-enabled workflow solutions including intelligent routing and prioritization, predictive service performance, and automated remediation and workflow optimization.
• Leverage ServiceNow AI capabilities and integrate external AI services where appropriate.
• Implement multi-step AI-driven workflows with human oversight and clear auditability.
• Lead and contribute to technical proposal development for ServiceNow opportunities.
• Author and own complete technical sections, including platform architecture, workflow design, integration strategy, and implementation approach.
• Build BOEs aligned to implementation effort, integration complexity, licensing, and scaling considerations.
• Ensure solutions are executable, cost-aligned, and differentiated.
• Ensure alignment between proposed ServiceNow solutions and delivered implementations.
• Provide technical oversight during platform configuration, integration, and deployment.
• Identify and mitigate risks related to over-customization, workflow inefficiency, and integration challenges.
• Develop ServiceNow-focused solution briefs, capability messaging, and transformation use cases.
• Actively participate in industry events, client briefings, demos, and internal forums and be willing to speak in front of customers, partners, and internal teams.
• Position Aleut Federal as a credible ServiceNow transformation partner.

Benefits

• Health insurance
• Dental/Vision insurance
• Paid Time Off
• Short- and Long-Term Disability
• Life insurance
• 401 (k) and match

What This Job Offers

• Job Type: Full-time
• Career Level: Senior