Solutions Architect - Sales Cloud

Perficient • Town and Country, MO

8d • $145,000 - $165,000

About The Position

The Solutions Architect translates customer business needs into practical Salesforce and Agentforce solutions, bridging customer requirements and hands-on implementation. The role helps customers identify, prioritize, and deploy Salesforce AI capabilities in alignment with business objectives. It combines client-facing consulting with deep Salesforce platform knowledge and interest in emerging AI technologies, and focuses on Sales Cloud, Agentforce, and Claude implementations from discovery through go-live and ongoing optimization.

Customer engagements run as fixed 12-week sprints. Weeks 0–2 focus on assessment and readiness, including the customer’s org, security, data, users, permissions, and priority AI workflows. Weeks 3–5 focus on building and validation, followed by adoption and optimization during weeks 5–12. The work favors rapid prototyping, demonstrating working solutions, and iteration over traditional waterfall delivery. Success is measured by user adoption and platform consumption. The role works in pods alongside architects and consultants, with the possibility of running engagements independently when scope allows. Location is flexible, but the employee must be available during customer business hours.

The role also serves as a workstream lead, advising customers on solution direction and adapting to changing project needs and timelines. It owns technical architecture and delivery, troubleshoots complex configuration, integration, and data issues, and mentors and upskills colleagues on Sales Cloud and Agentforce. The position requires genuine excitement about AI and using AI tools to improve work and outcomes.

Requirements

• At least 5 years of Salesforce implementation experience.
• Strong understanding of Sales Cloud architecture and configuration.
• Experience gathering requirements and translating business needs into technical solutions.
• Excellent communication and presentation skills.
• Customer-facing consulting experience.
• Strong understanding of Salesforce automation and workflow capabilities.
• Deep knowledge of Sales Cloud lead and opportunity management, sales process design, forecasting, integrations, and data management.
• Comfort owning client relationships directly, leading discovery sessions, and advising clients on direction.
• Flexibility to adapt to shifting client priorities while maintaining delivery momentum.
• Claude Foundations/Associate certification; candidates who do not yet hold it may be trained and have the certification paid for before starting client work.
• Humble, team-oriented approach and willingness to teach and learn.
• Curiosity and self-direction in learning and solving unfamiliar problems.
• People skills, including reading a room and presenting to client audiences.
• Practical excitement about AI and experience using AI tools to work faster and deliver better outcomes.

Nice To Haves

• Agentforce experience.
• Experience with Service Cloud or Revenue Cloud.
• Salesforce Consultant or Architect certifications.
• Claude Foundations/Associate certification already completed.
• Experience working within Agile consulting environments.
• Salesforce Certified Sales Cloud Consultant, Administrator, or Platform App Builder certification.
• Experience integrating Sales Cloud with external systems.
• Prior experience mentoring or training teammates on Salesforce.

Responsibilities

• Conduct customer discovery sessions and readiness assessments.
• Analyze existing Salesforce environments and identify opportunities for Agentforce adoption.
• Map customer business processes to available Salesforce skills and workflows.
• Design scalable configurations using Salesforce Sales Cloud and Agentforce capabilities.
• Define implementation plans and support validation activities.
• Collaborate with Technical Architects to align on overall solution strategy.
• Participate in workshops, demonstrations, and customer solution reviews.
• Assist customers with change adoption and process transformation efforts.
• Identify opportunities for additional skills and automation as customer maturity increases.
• Own the technical architecture and delivery of Sales Cloud, Agentforce, and Claude implementations, from discovery through go-live and ongoing optimization.
• Act as a workstream lead within the pod, advise customers on the right approach, and adapt as project needs and timelines shift.
• Troubleshoot and resolve complex configuration, integration, and data issues.
• Mentor and upskill Lead Business Consultants and pod teammates on Sales Cloud and Agentforce architecture, configuration, and best practices.
• Configure the Claude–Salesforce connection, activate pre-built AI skills, and build and validate workflows that use them.
• Run engagements independently when scope allows, handling solution design and hands-on configuration without a dedicated consultant.

Benefits

• Paid time off and holidays.
• Competitive compensation.
• Billable bonus opportunities through rewards and recognition programs.
• Competitive benefits package.
• Collaborative work environment and work/life opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed