Solutions Architect (NYC)

Hyro • New York, NY

2d • Hybrid

About The Position

Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels - including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale - generating better conversations, successful patient outcomes, and revenue-driving insights.

We are looking for a Solutions Architect to join our growing post-sales team in NYC. As a Solutions Architect, you will be an integral part of a growing team of top professionals that drives next-generation conversational AI experiences. You will be a trusted advisor to our clients and be an essential part of their success by performing scoping meetings, making architectural recommendations for Hyro’s product, and delivering high-quality deployments. As a passionate technologist and customer advocate, you will bridge the gap and connect the dots between the technical solution and business value for the customer from post-sales to the maintenance stage.

Requirements

• 4+ years experience as a Solutions Architect of a technical product or other relevant customer-facing technical positions
• Experience in managing deployments, providing technical support, and troubleshooting
• BSc in Computer Science or equivalent; deep technical understanding
• Strong understanding of all aspects of the product and software development lifecycle, including product strategy, roadmap, and release
• Ability to make trade-offs between long-term vision & strategy and short-term needs
• Exceptional multi-tasker with great communication skills
• Be proactive in addressing and foreseeing issues that may come up during the deployment cycles
• Applicants must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Experience in a healthtech company - big advantage
• Experience with ML / AI / NLU technologies and products - big advantage

Responsibilities

• Immerse yourself in Conversational AI and Natural Language Understanding (NLU) technologies and innovations, and work closely with the R&D department to keep improving our state-of-the-art solution
• Own the client’s projects, managing deployments of Hyro’s responsible AI Agents
• Project confidence as a trusted advisor for customers as well as internal stakeholders such as Engineering, Product Management, Customer Success, Sales, and more
• Advise clients on best practices, understanding the client’s goals and prescribing the best approach to achieve those goals
• Designing, modifying, and testing Hyro’s products on customer's environment and troubleshooting should we encounter issues.

Benefits

• The salary range for this position is $140,000 - $175,000 annually exempt.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior