Solutions Architect

J Patrick Associates • Richardson, TX

1d • Hybrid

About The Position

Our client, a leading provider of integrated unified communications, collaboration, and systems management solutions, is looking for a Solutions Architect. This role is client-centric and is the single point of contact for technical, business, and client success matters. This role requires in office presence in the firm's Dallas regional location, eventually allowing for some WFH. This role does NOT offer 100% remote/WFH, relocation or work permit support. No Contractors No H1b No Third Party Staffing firms.

Requirements

• Experience in one or more of these roles: project manager, systems integrator, solutions architect, account manager, sales engineer, or customer success manager.
• Bachelor's degree is preferred, but not required.
• 7 to 10+ years of experience with enterprise IT, telecom, or UC customers.
• 4 to 7+ years of account and customer management experience.
• Strong communication and collaboration skills are a must, since this role is the hub for customer-facing activity.
• Able to assess problems, make decisions, and act independently.
• Strong strategic planning skills, analytical ability, good judgment, and a solid operational focus.
• Background in IT, UC, call center, or managed services environments.
• Able to partner with customers in a way that adds value at every touch point.
• Self-motivated, professional, and consistent in delivering on expectations.
• Positive, can-do attitude with a strong focus on performance and follow-through.

Nice To Haves

• This role is also a good fit for someone with a technical or management background who wants an individual contributor position.

Responsibilities

• Act as the single point of contact for the rollout and delivery of products and services, as well as day-to-day customer technical issues.
• Manage and resolve trouble tickets, while coordinating support across Operations, Engineering, Finance, and Product Development.
• Train customer teams on integrations, service features, and customizations so they get the most value and ROI from the solution.
• Resolve technical, business, and billing issues while strengthening the customer partnership.
• Maintain and improve long-term Customer Satisfaction across assigned accounts.
• Build and maintain strong, productive working relationships with customer business leaders and operations managers.
• Share the voice of the customer with product development and product management teams.
• Work with Sales to promote and expand enterprise solutions, training, and upgrades to new releases.
• Manage customer relationships with a high level of accountability and service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree