Solutions Architect

TEKsystems • Toronto, ON

1d • CA$100,000 - CA$147,500 • Hybrid

About The Position

Our client, a leading Canadian organization undergoing a major digital transformation, is seeking a Customer Experience Solution Architect to define and drive the future state of its customer experience ecosystem. This is a newly created position focused on delivering seamless omnichannel customer experiences across CRM, customer portals, marketing platforms, and enterprise systems. The successful candidate will play a key role in shaping architecture strategy, driving digital transformation initiatives, and influencing long-term technology investments.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 7+ years of Solution Architecture experience.
• Proven success delivering customer-facing digital and customer experience solutions.
• Strong experience with CRM platforms, ideally Microsoft Dynamics 365.
• Experience with Dataverse, including data modeling and security.
• Strong understanding of API-driven and event-driven architecture patterns.
• Experience designing customer portals and integrated digital ecosystems.
• Familiarity with enterprise architecture governance and architectural best practices.
• Experience with Azure-based solutions is considered an asset.

Nice To Haves

• Experience supporting enterprise customer experience transformation initiatives.
• Customer data modernization experience.
• Knowledge of AI-enabled customer experience capabilities including personalization, virtual agents, and intelligent search.

Responsibilities

• Define and evolve enterprise customer experience architecture aligned with strategic business objectives.
• Translate customer journey and experience requirements into scalable architectural solutions.
• Design integrated solutions across CRM platforms, customer portals, digital channels, and backend systems.
• Ensure consistency, continuity, and shared customer context across omnichannel experiences.
• Lead architecture governance and provide guidance on solution design, integrations, data, security, and platform scalability.
• Partner with business and technology stakeholders to align architecture decisions with enterprise roadmaps.
• Identify risks, dependencies, and opportunities for continuous improvement.

Benefits

• Competitive compensation and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior