Solutions Architect

TEKsystems • Toronto, ON

9d • CA$100,000 - CA$147,500 • Hybrid

About The Position

We are hiring a Customer Experience Solution Architect to play a pivotal role in shaping how customers experience the client across every digital touchpoint. This role will define and evolve the target-state customer experience architecture, ensuring a seamless, consistent, and scalable omnichannel experience as our platforms and customer expectations continue to grow. You will own the end-to-end CX architecture across Dynamics CRM and Marketing, the customer portal, and digital channels - ensuring shared data, context, and experience continuity across all touchpoints.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field
• 7+ years of experience in solution architecture, with strong focus on customer experience, omnichannel design, and enterprise digital platforms.
• Demonstrated experience delivering customer-facing, CX-driven solutions and owning target-state architectures aligned to customer journeys.
• Strong expertise in Microsoft Dynamics CRM (Customer Service, Sales, Marketing), including Dataverse data modeling, extensibility, and security patterns.
• Proven ability to design omnichannel architectures with shared customer context, journey continuity, and API- or event-driven integrations.
• Experience architecting full-stack web-based customer portals and integrating them with CRM, marketing, and backend services.
• Ability to operate within enterprise architecture governance, produce clear architecture artifacts, and communicate decisions across business, CX, and technical teams.
• Candidate who started their career in development and evolved into an architect with emphasis on customer experience
• Customer Experience - focus on UI to backend architecture is preferred.

Nice To Haves

• Experience modernizing customer data and platform foundations as part of enterprise CX transformation initiatives.
• Experience implementing AI‑driven CX capabilities (e.g., agents, search, personalization) within large‑scale customer experience transformations

Responsibilities

• Own and define the target-state customer experience architecture aligned to business strategy and end-to-end customer journeys.
• Translate customer experience goals into integrated solution designs across Dynamics CRM and Marketing, the customer portal, and supporting platforms.
• Enable a seamless omnichannel experience by ensuring shared customer context, journey continuity, and consistent behavior across all channels.
• Design and govern end-to-end CX solutions, including front-end, back-end, data, integrations, and CX-critical non-functional requirements.
• Provide architectural leadership across delivery by identifying journey breaks, managing risks and dependencies, and aligning solutions to the long-term CX roadmap.

Benefits

• The pay range for this position is $100000.00 - $147500.00/yr.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior