Solutions Architect, Mission Critical Communications

Wildflower International • Santa Fe, NM

1d

About The Position

Wildflower is seeking a Solutions Architect to develop integrated customer solutions across the Motorola Solutions portfolio and related partner technologies. The portfolio includes land mobile radios and infrastructure, broadband push-to-talk, dispatch and command-center systems, video security, access control, digital evidence, cybersecurity, managed services, and capabilities such as counter-UAS technology, mobile ad hoc networking, radio-frequency sensing and geolocation, and AI-powered remote video monitoring. Candidates with experience using Motorola Solutions or competing platforms are welcome.

The Solutions Architect is Wildflower’s technical expert in an assigned technology discipline and works with Business Development to translate customer needs and operational challenges into practical, supportable solutions. The role leads technical discovery, designs solutions, prepares configurations and customer quotes, and coordinates with sales, manufacturer, and integration partners. Proposed solutions should address the customer’s mission or business objectives, technical environment, budget, and implementation requirements.

The position supports established and emerging technologies, maintains current knowledge of AI and its applications, and helps customers evaluate technology decisions. Each position has one or more technology focus areas and role-specific requirements. Solutions Architects are expected to cross-train across Wildflower’s portfolio while serving as subject matter experts in their assigned areas. Travel to customer and partner sites, demonstrations, training, and industry events is required as needed.

Requirements

• Active bachelor’s degree in a relevant technical field, or equivalent professional experience.
• Five or more years of relevant technical experience, including demonstrated success in customer-facing solution design, presales engineering, systems integration, or a related role.
• Deep, current expertise in the assigned technology discipline, supported by practical experience evaluating, configuring, integrating, or troubleshooting relevant solutions.
• Ability to translate customer problems into technical solutions, evaluate alternatives, and determine when specialist expertise is needed.
• Experience developing technical proposals, solution configurations, bills of materials, and customer quotes, including understanding of product licensing, services, support, and lifecycle costs.
• Working knowledge of AI concepts, practical applications, limitations, and data considerations relevant to the assigned discipline; ability to use AI tools responsibly and verify outputs independently.
• Relevant industry or manufacturer certifications, or equivalent demonstrated technical expertise; ability to obtain and maintain certifications required for the role, customers, or partner programs.
• Strong written, verbal, and presentation skills, including the ability to build customer credibility, collaborate across teams, and explain complex technical concepts clearly.
• Sound judgment, attention to detail, and dependable follow-through.
• Ability to work independently, manage concurrent opportunities, adapt to changing priorities, and meet deadlines.
• Proficiency with business productivity, collaboration, technical documentation, and solution configuration tools, and ability to learn Wildflower’s CRM, quoting, and enterprise systems.
• Active DOE or DoD security clearance, or ability to obtain and maintain the clearance required for assigned customer work.
• Ability and willingness to travel to customer and partner sites as required.
• Valid driver’s license and driving record acceptable under company policy when driving is part of the assignment.
• Legally authorized to work in the United States; the company is unable to provide employment visa sponsorship.

Responsibilities

• Partner with Business Development to investigate customer pain points, assess existing environments, and define requirements, constraints, and measurable outcomes.
• Serve as the primary technical contact for assigned opportunities and customer relationships.
• Lead technical discussions and explain solution capabilities, limitations, and tradeoffs to technical and nontechnical audiences.
• Design solutions that combine appropriate hardware, software, services, and support.
• Evaluate compatibility, integration, performance, scalability, cybersecurity, lifecycle costs, and operational requirements within the assigned discipline.
• Prepare and validate solution configurations, bills of materials, technical specifications, and customer quotes.
• Coordinate with Inside Sales, suppliers, and partners to confirm pricing, licensing, services, availability, and support coverage under Wildflower’s approval processes.
• Maintain knowledge of manufacturer and service partners and engage appropriate specialists to validate designs, resolve customer needs, and address gaps; recommend additional partners when needed.
• Support Capture Management, Business Development, and Inside Sales with technical responses to requests for information, quotes, and proposals.
• Plan and deliver technical presentations, product demonstrations, and proofs of concept, coordinating partner resources as needed.
• Establish evaluation criteria, document results, and communicate limitations before customer commitments are made.
• Assess customer security, site, procurement, and regulatory requirements and incorporate them into proposed solutions, identifying issues that require additional review.
• Maintain technical expertise through hands-on evaluation, manufacturer training, certifications, and ongoing research.
• Evaluate how AI, automation, and other emerging technologies can improve customer solutions within the assigned discipline.
• Use company-approved AI tools for research, analysis, solution development, and documentation; independently validate outputs and protect customer, company, and government information.
• Maintain accurate opportunity documentation and provide technical handoffs to implementation, operations, and support teams, communicating requirements, assumptions, dependencies, and open issues.
• Assist with technical clarification during delivery.
• Travel to customer facilities, partner locations, demonstrations, training, and industry events as needed.
• Perform other duties as assigned in support of Wildflower’s vision, mission, values, and business objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior