Solutions Architect

TEKsystems • Hanover, MD

5d • $125,000 - $190,000 • Remote

About The Position

The Solution Architect (SA) is a technical professional responsible for solution development in collaboration with TEKsystems sales partners. The SA will be the primary driver (along with the Solution Executive) for identifying, scoping, and creating solutions/proposals that encompass technical approach, estimates, implementation, team structure, pricing, and contracts. In addition to their pre-sales solutioning responsibilities, the SA will bring thought leadership, current industry know-how, and applied solutions to improve existing service capabilities, engagement, the continued evolution of service offerings, presales, go-to-market collaterals, and delivery challenges, and any research and development activities. To this end, the SAs are responsible for Service Line ownership, Service Maturation, and researching emerging service opportunities. The Solution Architect provides sales and solution assurance of services for clients through a range of internal and external functions in the following areas: Solutioning, Account Interaction, Service Design Development, and Practice pipeline responsibilities. A Solutions Architect has the experience and background to identify resources, resource allocation, integration requirements, contract attributes and costing, customer interaction, and other key aspects of solution-based advisory and managed services for complex deliverable-based, fully outsourced, or extremely large-scale engagements or programs and contribute input to a larger cross-functional solution. The Solution Architect works jointly with the Solution Executive on the overall proposed client solution and is responsible for the design of the application and/or engagement, and mapping client business requirements from the project team to systems/technical requirements. The Solution Architect may also work as a team member along with the Project Manager, Technical Architect, and supporting team members to deliver the complete solution for the customer. In this specific Solution Architect role, the key practice areas of focus will be: Service Desk & Deskside Services, Network Operations (NOC), IT Operations Support, Call Center and Operations Support. The Solution Architect will be capable of creating and presenting solution proposals for core Service Desk, Deskside Services, NOC, and IT Operations Support client engagements that include assessments, advisory services, and/or managed services, and will work with experienced Practice Architects as necessary to craft technical solutions for this work. This role may require up to 25% travel.

Requirements

• Bachelor’s Degree or equivalent, relevant experience.
• 10+ years’ broad experience in Service Desk, Deskside Services, Network Operation or IT Operations.
• At least 7 years in professional services consulting.
• Experience in delivering projects/programs, including significant OCM aspects of those projects/programs.
• Experience in delivering and administrating client professional services agreements.
• Frequent interactions with external customers at the Director level or above; normal level of interactions is at the CXO level.
• Established consulting and interpersonal skills with 10+ years’ experience.
• Ability to develop, market and sell services and products.
• Strong conceptual and analytical skills with a strategic mindset.
• Anticipates and adopts innovations in business building digital and technology applications.
• Proven ability to appropriately prioritize and plan complex work in a rapidly changing environment.
• Team player with experience leading and collaborating with cross-functional teams to deliver successful solutions.
• Build partnerships and work collaboratively with others to meet shared objectives.
• Excellent oral and written communication skills (English language).
• Superior communication and interpersonal skills.
• Situational adaptability: adapts approach and demeanor in real time to match the shifting demands of different situations.
• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Drives Results: consistently achieving results, even under tough circumstances.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity and authenticity.
• Customer Focus: Builds strong customer relationships and delivering customer-centric solutions.
• Architecture, service desk, it operation

Nice To Haves

• Experience with OCM processes, stakeholder identification, communication, adoption and rollout strategies.

Responsibilities

• Identify, scope, and create solutions/proposals encompassing technical approach, estimates, implementation, team structure, pricing, and contracts.
• Provide thought leadership, current industry know-how, and applied solutions to improve existing service capabilities, engagement, and service offerings.
• Conduct research and development activities for emerging service opportunities.
• Provide sales and solution assurance of services for clients.
• Identify resources, resource allocation, integration requirements, contract attributes, and costing for solution-based advisory and managed services.
• Map client business requirements to systems/technical requirements.
• Create and present solution proposals for core Service Desk, Deskside Services, NOC, and IT Operations Support client engagements.
• Collaborate with customers and stakeholders to manage expectations and resolve sales, stakeholder, and delivery issues.
• Facilitate internal communication and assembly of a delivery team for new engagements.
• Consolidate solution status and propose costing information.
• Perform sales/solutions risk and opportunity issue management and facilitate issue resolution.
• Identify and coordinate the solution change control process.
• Develop and negotiate contracts, including Statement of Work (SOW) language, risk mitigation, terms and conditions, and Project Change Request (PCR) drafting.
• Serve as the practice Subject Matter Expert and Point of Contact with Sales and Practice leaders for new business opportunities.
• Partner with sales to own and drive new business opportunities from initial practice engagement to closure.
• Perform data analysis, resource modeling/team structure, skills analysis/requirements, pricing assumptions, and prepare proposals and Statements of Work (SOW), Request for Proposal (RFP), Request for Information/Quote (RFI & RFQ).
• Perform periodic practice pipeline and opportunity analysis, product line review, and solution “health checks”.
• Refine practice pipeline and product line attributes based upon metrics and analysis.
• Support the development and execution of an Account Strategy.
• Manage customer requirements and expectations to ensure contract understanding and acceptance for deliverables, cost, contract type, timeline, risk, assumptions, and customer satisfaction.
• Ensure solution design methodology is understood by the team from opportunity assessment to project closeout.
• Ensure Sales and Solutions management methodology is followed on all client opportunities.
• Maintain financial and contractual awareness of engagement profitability against revenue and gross profit goals.
• Ensure reasonable staffing levels and hours allocation are maintained based on scope of work.
• Maintain awareness for additional business opportunities and support pursuit of future business.

Benefits

• Medical, Dental, and Vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life and AD&D for employee and dependents)
• Short and Long-Term Disability
• Health Spending Account (HSA)
• Transportation Benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior