Solution Architect - Professional Services

CSI • Remote - Kentucky, KY

2d

About The Position

Solutions Architect II's collaborate with customers to understand their business objectives, needs, and challenges. They provide guidance to the customers on solutions to reach their objectives, how to meet business needs, and overcome challenges with recommendations on resources necessary to achieve desired outcomes. They provide support, consulting, and accurate scopes of work which become sales proposals. Solutions Architects II’s leverage a combination of industry expertise, product knowledge, and technical understanding of the client environment for a successful engagement. Consults and recommends appropriate resources/solutions/products for prospect and existing customers, internal or external. Diagnoses complex customer environments to identify needs and providing accurate Statement of Work (SOW) and Bill of Materials (BOM) for customer proposals. Researches, reviews, and answers Request for Proposal (RFP) questions, ensuring that the company’s business and offerings are fully and thoughtfully explained. Expertise in past, existing, and emerging product/service offerings and understanding of client technology needs. Supporting of internal teams with any questions or information they might need. Documents and supports sales opportunities with accurate scopes of work and bill of materials. Mentors Solutions Architect team members and serves as an escalation point for stakeholders as needed. Performs other duties as assigned.

Requirements

• Minimum of fifteen (15) years of relevant work experience.
• Education or relevant job knowledge equivalent to college or university undergraduate education.
• Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.

Nice To Haves

• Expertise in past, existing, and emerging product/service offerings.
• Understanding of client technology needs.

Responsibilities

• Collaborate with customers to understand their business objectives, needs, and challenges.
• Provide guidance to customers on solutions to reach their objectives, meet business needs, and overcome challenges.
• Recommend resources necessary to achieve desired outcomes.
• Provide support, consulting, and accurate scopes of work for sales proposals.
• Leverage industry expertise, product knowledge, and technical understanding of the client environment for successful engagements.
• Consult and recommend appropriate resources/solutions/products for prospects and existing customers.
• Diagnose complex customer environments to identify needs.
• Provide accurate Statement of Work (SOW) and Bill of Materials (BOM) for customer proposals.
• Research, review, and answer Request for Proposal (RFP) questions.
• Support internal teams with any questions or information they might need.
• Document and support sales opportunities with accurate scopes of work and bill of materials.
• Mentor Solutions Architect team members.
• Serve as an escalation point for stakeholders as needed.
• Perform other duties as assigned.

Benefits

• Eligibility for incentive awards based on both individual and business performance.
• Comprehensive range of benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree