Solutions Architect (Customer Experience)

Mattamy Homes

8d • Hybrid

About The Position

We are hiring a Customer Experience Solution Architect to play a pivotal role in shaping how customers experience Mattamy across every digital touchpoint. This role will define and evolve the target-state customer experience architecture, ensuring a seamless, consistent, and scalable omnichannel experience as our platforms and customer expectations continue to grow.
You will own the end-to-end CX architecture across Dynamics CRM and Marketing, the customer portal, and digital channels - ensuring shared data, context, and experience continuity across all touchpoints

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field
• 7+ years of experience in solution architecture, with strong focus on customer experience, omnichannel design, and enterprise digital platforms.
• Demonstrated experience delivering customer-facing, CX-driven solutions and owning target-state architectures aligned to customer journeys.
• Strong expertise in Microsoft Dynamics CRM (Customer Service, Sales, Marketing), including Dataverse data modeling, extensibility, and security patterns.
• Proven ability to design omnichannel architectures with shared customer context, journey continuity, and API- or event-driven integrations.
• Experience architecting full-stack web-based customer portals and integrating them with CRM, marketing, and backend services.
• Ability to operate within enterprise architecture governance, produce clear architecture artifacts, and communicate decisions across business, CX, and technical teams.

Nice To Haves

• Experience modernizing customer data and platform foundations as part of enterprise CX transformation initiatives.
• Experience implementing AI‑driven CX capabilities (e.g., agents, search, personalization) within large‑scale customer experience transformations

Responsibilities

• Own and define the target-state customer experience architecture aligned to business strategy and end-to-end customer journeys.
• Translate customer experience goals into integrated solution designs across Dynamics CRM and Marketing, the customer portal, and supporting platforms.
• Enable a seamless omnichannel experience by ensuring shared customer context, journey continuity, and consistent behavior across all channels.
• Design and govern end-to-end CX solutions, including front-end, back-end, data, integrations, and CX-critical non-functional requirements.
• Provide architectural leadership across delivery by identifying journey breaks, managing risks and dependencies, and aligning solutions to the long-term CX roadmap.

Benefits

• You are also eligible to participate in Mattamy’s annual bonus program which gives you the opportunity to increase your total compensation if business and individual goals are achieved.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level