Solutions Architect

ScienceLogic is seeking a Solutions Architect to act as the primary technical interface and onsite expert for their product line. The role involves working with customers and colleagues from various disciplines in a fast-paced, collaborative environment. The ideal candidate should have high energy, an innovative spirit, and a strong professional services background with top technology skills. The Solutions Architect will be responsible for serving as a subject matter expert on platform design, leading design discussions, designing custom solutions for customers, assisting in client assessments, contributing to DevOps activities, and providing technical documentation.

Subject Matter Expert on SL1 Platform (Classic and Extended Architecture) design:

Specifications

Scalability

Features

Redundancy

Security

Subject Matter Expert on SL1 PowerFlow design:

Specifications

Scalability

Features

Redundancy

Security

Subject Matter Expert on SL1 Restorepoint design:

Specifications

Scalability

Features

Redundancy

Security

Lead design discussions / workshops

Includes customer facing interaction and collaboration

Building of architectural diagrams

Documentation of design for internal and client consumption

Designer of Custom Solutions for Customers

Work with Sales and SSM team to design custom client requests around

Custom Dynamic Applications

Custom Run Book Automations

Custom Dashboard Widgets

Custom Reports

Custom Integrations

Custom Scripts

Assist in client pre-assessment and post assessment activities

Working with Sales to discuss with clients the value proposition of ScienceLogic Assessment Services

Presenting assessment results to clients as needed

DevOps

Innovating the Operational Insights PowerPacks

Help identify and expand the OPIN PowerPacks to cover PowerFlow metrics and configurations

Help custom develop custom widgets, dynamic applications, and Run Books to feed the OPIN PowerPacks

Manage Deployment Script

Technical Documentation

Design documents

Assessment results

Requirements checklists

Forward Thinking

Use field experience to expand best practices

Use field experience to expand self-monitoring

Use field experience to help to mature processes and documentation regarding deployment planning, execution, and follow-up

• Bachelor's degree in computer science/engineering
• 10+ years' experience supporting/using enterprise class infrastructure monitoring platforms
• 5+ years Linux operating system experience
• 5+ years MySQL Database experience
• 5+ years of experience with SNMP and vendor MIB architecture
• 5+ years of experience configuring SNMP trap and/or Syslog alerts
• Strong knowledge of PowerShell, WMI, XML/SOAP
• PHP and/or Python experience desired
• Linux scripting experience desired
• Experience with ITSM, EMS/NMS Systems (EM7, Solarwinds, IBM NetCool/Tivoli Nagios, HP OpenView or similar) and SNMP is a major plus
• Previous integration experience with ServiceNow, PagerDuty or ITSM platforms is a plus
• Effective team player willing to assist others when needed
• Broad technology knowledge for most ScienceLogic products
• Proven experience with implementation of enterprise level network management or application performance products
• Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices
• System administration/support experience in Windows and Unix environments with an emphasis on Linux
• Have exceptional troubleshooting and customer-handling skills; flexible and willing to learn new technologies
• Excellent written and verbal communication skills

• Remote-first culture - work from home or come into the office
• Comprehensive medical, dental, and vision plans
• 401(k) plan with employer match
• Flexible Paid Time Off (FTO)
• Volunteer Time Off (VTO) - two days off per calendar year to volunteer
• 5-year Service Milestone Sabbatical
• Paid parental leave
• Generous employee referral bonus program
• Pet insurance
• HQ Office centrally located in Reston Town Center with stocked kitchen and catered lunch on Thursdays
• Regular virtual company-wide events, including cooking classes, yoga, meditation, and more
• Opportunity to learn and develop from industry experts