Solutions Architect

ScienceLogic is seeking a Solutions Architect to act as the primary technical interface and onsite subject matter expert for their product line. The role involves collaborating with customers and colleagues from various disciplines in a fast-paced, collaborative environment. The ideal candidate should have high energy, an innovative spirit, and a strong professional services background with top technology skills. The Solutions Architect will be responsible for designing and customizing solutions for customers, leading design discussions and workshops, assisting in client pre-assessment and post-assessment activities, and contributing to technical documentation.

• Serve as the primary technical interface and onsite subject matter expert to customers for the ScienceLogic product line
• Be a subject matter expert on SL1 Platform (Classic and Extended Architecture) design, SL1 PowerFlow design, and SL1 Restorepoint design
• Lead design discussions and workshops, including customer facing interaction and collaboration
• Design custom solutions for customers, including custom dynamic applications, custom run book automations, custom dashboard widgets, custom reports, custom integrations, and custom scripts
• Assist in client pre-assessment and post-assessment activities, including discussing the value proposition of ScienceLogic Assessment Services with clients and presenting assessment results to clients
• Innovate the Operational Insights PowerPacks and expand them to cover PowerFlow metrics and configurations
• Manage deployment script and technical documentation, including design documents, assessment results, and requirements checklists
• Use field experience to expand best practices, self-monitoring, and processes and documentation regarding deployment planning, execution, and follow-up
• Possess effective team player qualities and broad technology knowledge for most ScienceLogic products
• Have a bachelor degree in computer science/engineering and proven experience with implementation of enterprise-level network management or application performance products
• Have a thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices
• Have system administration/support experience in Windows and Unix environments with an emphasis on Linux
• Have exceptional troubleshooting and customer-handling skills, be flexible, and willing to learn new technologies
• Have excellent written and verbal communication skills
• Have 10+ years' experience supporting/using enterprise-class infrastructure monitoring platforms, 5+ years Linux operating system experience, 5+ years MySQL Database experience, 5+ years of experience with SNMP and vendor MIB architecture, and 5+ years of experience configuring SNMP trap and/or Syslog alerts
• Have strong knowledge of PowerShell, WMI, XML/SOAP, and desired experience with PHP, Python, and Linux scripting
• Have experience with ITSM, EMS/NMS Systems (EM7, Solarwinds, IBM NetCool/Tivoli Nagios, HP OpenView or similar), SNMP, and previous integration experience with ServiceNow, PagerDuty, or ITSM platforms is a plus.

• Bachelor's degree in computer science/engineering
• 10+ years' experience supporting/using enterprise class infrastructure monitoring platforms
• 5+ years Linux operating system experience
• 5+ years MySQL Database experience
• 5+ years of experience with SNMP and vendor MIB architecture
• 5+ years of experience configuring SNMP trap and/or Syslog alerts
• Strong knowledge of PowerShell, WMI, XML/SOAP
• PHP and/or Python experience desired
• Linux scripting experience desired
• Experience with ITSM, EMS/NMS Systems (EM7, Solarwinds, IBM NetCool/Tivoli Nagios, HP OpenView or similar) and SNMP is a major plus
• Previous integration experience with ServiceNow, PagerDuty or ITSM platforms is a plus
• Effective team player willing to assist others when needed
• Broad technology knowledge for most ScienceLogic products
• Proven experience with implementation of enterprise level network management or application performance products
• Thorough understanding of IT infrastructure, application, and enterprise infrastructure best practices
• System administration/support experience in Windows and Unix environments with an emphasis on Linux
• Have exceptional troubleshooting and customer-handling skills; flexible and willing to learn new technologies
• Excellent written and verbal communication skills

• A remote-first culture - work from home or come into the office, it's totally up to you.
• Comprehensive medical, dental and vision plans.
• 401(k) plan with employer match.
• Flexible Paid Time Off (FTO) so that you can take the time that you need to re-energize.
• Volunteer Time Off (VTO) - take two days off per calendar year to volunteer with your preferred charitable organization.
• 5-year Service Milestone Sabbatical.
• Paid parental leave.
• Generous employee referral bonus program.
• Pet insurance.
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays.
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more.
• The opportunity to learn and develop from some of the best and brightest minds in the industry!