Mid-Level Solutions Analyst

Black Canyon Consulting • Bethesda, MD

5d

About The Position

Black Canyon Consulting (BCC) is searching for a Mid-Level Solutions Analyst to support business process assessment, workflow modernization, and operational improvement initiatives. The Mid-Level Solutions Analyst will work with stakeholders and technical teams to document existing processes, identify opportunities for improvement, and develop modernized workflows that improve efficiency, consistency, and clarity.

Requirements

• 5+ years of relevant professional experience
• Experience conducting business process analysis or process improvement activities
• Experience documenting current-state (“as-is”) workflows
• Experience contributing to future-state (“to-be”) workflow design
• Experience participating in stakeholder interviews, discovery sessions, or workshops
• Experience creating process maps and documenting process handoffs
• Ability to identify bottlenecks, delays, redundant steps, and other process inefficiencies
• Experience developing SOPs, workflow diagrams, templates, or roles and responsibility documentation
• Ability to identify opportunities for automation or digital process improvement
• Experience supporting pilot testing or implementation activities
• Strong analytical, documentation, communication, and organizational skills
• Ability to work independently while collaborating with cross-functional teams
• Ability to ensure work aligns with applicable policies, internal controls, and regulatory requirements

Nice To Haves

• Experience supporting federal government or regulated environments
• Experience with business process improvement or workflow modernization initiatives
• Experience developing user-facing training materials or job aids
• Experience evaluating operational performance metrics
• Experience supporting workflow automation or digital transformation initiatives
• Experience gathering and analyzing stakeholder feedback
• Experience supporting change management or solution adoption activities

Responsibilities

• Conduct structured reviews of current business processes and workflows
• Participate in stakeholder discovery sessions and process review meetings
• Develop and maintain current-state (“as-is”) process documentation
• Map activities, decision points, dependencies, and key handoffs
• Identify delays, bottlenecks, redundant steps, and administrative burden
• Contribute to development of future-state (“to-be”) workflows
• Identify opportunities to simplify activities and improve process consistency
• Help clarify roles, responsibilities, and process ownership
• Evaluate opportunities for digital tools, automation, or integrated approval mechanisms
• Develop SOPs, workflow charts, templates, roles matrices, job aids, and training materials
• Support pilot testing of redesigned processes
• Gather and analyze process performance data
• Measure indicators such as cycle times, error rates, or other operational metrics
• Coordinate workflow refinements based on testing results and stakeholder feedback
• Support implementation and adoption of approved process improvements
• Ensure work complies with applicable policies, internal controls, and federal requirements

Benefits

• medical
• dental
• vision coverage
• 401k plan with employer contribution
• paid holidays
• vacation
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed