Solutions Advisor, Legal Ops

Gc Ai • San Mateo, CA

5d • Hybrid

About The Position

GC AI is the fastest-growing and most trusted legal AI platform for in-house legal teams. We're building the future of legal work, and we're doing it fast. You'll join at a pivotal moment—when decisions matter, impact is immediate, and the runway to shape your career is wide open. We’re a high-performing team where you'll have real ownership and influence from day one. More than 1,800 companies use GC AI to drive their business forward, including 150+ public companies, 25+ unicorns, and brands such as News Corp, Miro, Bass Pro Shops, Snyk, Skims, Liquid Death, Vercel, Zscaler, and TIME. We've 10x'd revenue in 12 months, raised a $60 million Series B ($555 million valuation) , and are growing faster than ever. We are backed by incredible investors, including Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel. If you thrive when the stakes are high and the path isn't paved, you'll love it here. Our six guiding principles are: 1% better every day, customer obsession, ship today, find a way, care deeply, and own it completely. Come shape the future of legal work with us. Our Solutions Organization The Solutions Org is the strategic bridge between our technology and our customers. We are hiring across three dedicated tracks (all of which include teaching our Academy classes). Please indicate your preferred track when applying: Go to Market: This team partners directly with the sales organization to drive revenue by demonstrating GC AI’s value in complex, high-stakes environments. You will serve as a subject matter expert on pitches across all client segments, tailoring and providing product demonstrations to specific legal workflows and prospect needs. Forward Deployed: This team focuses on the long-term lifecycle of the customer, driving retention, high-touch product adoption, and consultative workflow design. You will own implementation and ongoing technical/strategic customer support, handling consultative problem solving like custom prompt engineering, playbook creation, and workflow optimization. Academy: This team owns the educational engine of GC AI, creating industry-leading Legal AI content and managing the logistics of our instructional offerings. You will act as a dedicated owner of all Academy course content, building new classes and refining existing materials to ensure content scales alongside product releases. Why We Need You At GC AI, we're redefining how legal teams work with the power of AI. As a Solutions Professional, you'll be at the forefront of this transformation — blending your legal expertise or legal operations background with cutting-edge AI to help customers unlock entirely new ways of working. In this role, you'll draft powerful AI prompts, partner directly with customers to solve their most pressing workflow challenges, and teach courses that inspire and equip legal professionals to embrace AI in their practice. Your impact will be direct and measurable: driving adoption, shaping product direction, and building the skills and confidence of our users. This is a unique opportunity to help define the role of AI in law, working at a fast-moving startup with clear product-market fit, a world-class team, and customers who say they can't imagine their lives without GC AI.

Requirements

• 4+ years of in-house work experience.
• JDs with legal operations experience strongly preferred, though non-JD candidates with a deep understanding of in-house legal operations processes will be considered.
• Strong background in legal metrics and process optimization — experience measuring legal team performance (KPIs/SLAs), workflow efficiency (process standardization, benchmarking, etc.), and operational improvements.
• A genuine passion for AI — you already use it and love experimenting with it
• Proven ability to learn quickly, think critically, and apply knowledge creatively
• Hands-on experience with legal tech tools (e.g., CLM, automation, analytics platforms, or other legal software).
• Excellent client-facing skills: empathetic, proactive, and able to manage multiple priorities.
• Strong written and verbal communication, with the ability to explain complex ideas clearly.

Nice To Haves

• Experience designing or teaching training programs, workshops, or courses.

Responsibilities

• Analyze and optimize legal processes using data-driven insights and metrics to demonstrate ROI and efficiency gains.
• Draft high-impact AI prompts that solve real-world legal problems and demonstrate value across industries and practice areas.
• Curate a library of sample prompts and outputs to showcase the versatility of GC AI to both prospects and customers.
• Partner with in-house legal teams to deeply understand their workflows (research, contracts, diligence, document analysis, compliance, etc.) and design practical AI-powered solutions.
• Act as the Voice of the Customer by sharing insights with Product, ensuring features evolve to meet real-world legal needs.
• Lead prompting workshops and training sessions to boost customer adoption and confidence in using AI effectively.
• Position GC AI as the trusted legal AI partner by bringing credibility, expertise, and empathy to every interaction.

Benefits

• Competitive salary, equity and healthcare

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level