Solution Manager

PowerPlan, Inc • Atlanta, GA

1d • Hybrid

About The Position

This is a high-impact, client-facing role at the center of Managed Services, where you directly influence customer success by solving complex business and technical challenges. You will own a portfolio of strategic client accounts, lead initiatives that drive measurable outcomes, and act as a trusted advisor to customers navigating financial and regulatory complexity. The role offers strong growth in both business and technical dimensions — from deepening expertise in system architecture and financial processes to developing strategic client management and program-building capabilities. You’ll play a key role in shaping not just client outcomes, but also the evolution of the Managed Services delivery model.

COMPANY
PowerPlan provides software and services that give customers critical financial insight into how complex regulatory and operational rules impact their business. We support large, asset-intensive industries where accuracy, compliance, and decision-making are essential. We operate in a collaborative, fast-paced environment that values problem-solving, continuous improvement, and customer success. The Managed Services team plays a critical role in delivering ongoing value and helping customers translate complexity into confident business decisions.

Requirements

• Bachelor’s degree in Business, Engineering, Computer Science, Mathematics or equivalent combination of education and relevant experience
• 3+ years work experience in similar position or having equivalent kind of skills experience
• Experience managing multiple client accounts or projects in a services or consulting environment
• Strong analytical and problem-solving skills with the ability to tackle complex business and technical challenges
• Ability to translate business requirements into actionable solutions and drive execution
• Excellent communication and stakeholder management skills across technical and non-technical audiences including written and verbal communication skills
• Working knowledge of system architecture, databases, integrations C++ and PL/SQL (or ability to learn quickly)
• Proven ability to operate independently while collaborating across cross-functional teams
• Ability to work independently and collaborate with others as part of a team
• Experience delivering training, presentations, or client-facing sessions like business reviews

Responsibilities

• Successfully onboard and actively manage a portfolio of 4-6 client accounts, delivering consistent status updates, clear roadmaps, and measurable progress against agreed initiatives, resulting in high customer satisfaction and no missed deliverables.
• Lead and deliver multiple client initiatives that solve complex business and technical challenges, with measurable improvements in client processes, reporting accuracy, or system usage.
• Deliver advanced client-facing training sessions (webinars, workshops, or conference sessions) that improve customer proficiency and adoption of solutions.
• Identify and implement 2-2 enhancements to the delivery model that measurably improve efficiency, consistency, or customer satisfaction.
• Improve coordination and execution across Solution Engineering, Managed Services, and other internal teams, resulting in smoother delivery of client initiatives, fewer delays, and reduced miscommunication.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level